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- Tasks: Lead a new clinic, ensuring top-notch clinical care and team performance.
- Company: Creature Comforts is dedicated to high-quality veterinary care and team wellbeing.
- Benefits: Enjoy 25 days annual leave, a salary sacrifice pension scheme, and regular social events.
- Why this job: Shape a supportive clinic culture while making a real impact on pets and their owners.
- Qualifications: Must be an experienced Veterinary Surgeon with leadership skills.
- Other info: Opportunity to build a clinic from the ground up in a beautiful environment.
The predicted salary is between 48000 - 72000 £ per year.
We’re opening a brand new Creature Comforts clinic in Twickenham and are looking for a passionate Clinical Director to help shape its future from the very beginning. This is a rare opportunity to lead, inspire and build a team within a beautifully designed, purpose‑built environment, redefining what exceptional veterinary care looks and feels like.
As an experienced veterinary surgeon and leader, you will be responsible for the delivery of overall clinic performance. This includes clinical, financial and people perspectives.
You understand and are passionate about the aims and model of Creature Comforts and always promote these to your team and clients. Within this framework you will have autonomy to lead the clinic.
You will be supported and guided by the leadership within Creature Comforts. You will directly line manage, support, and develop the vet team, the nursing director, and the practice director.
Job Requirements
- Clinical Excellence
- Ensure the highest standards of clinical care to your patients through good leadership and team engagement.
- Business Performance
- Direct and promote membership and client acquisition.
- Direct the clinic strategy on a local level and oversee critical areas (HR, recruitment, health & safety, marketing, client care)
- Budget planning and financial delivery
- Leadership of the practice and the vet team
- Excellent veterinary leadership
- Direct the practice team – Practice Director, Nursing Director, and vet team.
- Wellbeing
- Be an advocate for Creature Comforts in the veterinary industry and beyond.
Job Responsibilities Main purpose and goals
- Clinical Excellence Lead clinical delivery:
- Spend 80% of your time clinically.
- Allow all team members to work to their maximum qualification.
- Ensure excellent teamwork.
- Clinical governance, identifying any clinical performance issues and support and understand reasons for them; implement plans to improve. Highest standards of clinical care
- Direct education and CPD within the team
- Commit to evidence‑based medicine approach and lead by example.
- Organise and implement clinical audits.
- Identify new clinical opportunities.
Business Performance
Membership and client acquisition
- Ensure that membership is a key focus
- Direct relevant team members to achieve membership objectives
- Work alongside membership manager to achieve targets
- Create raving fans
Direct the clinic strategy and oversee critical areas
- Ensure H&S policy is understood and implemented
- Engage with and contribute to marketing strategies
- Provide an excellent client experience at all times and ensure communication is clear and empathetic and that consent forms and estimates are fully completed
- Oversee client complaints both clinical and non‑clinical
Budget planning and financial performance
- Understand the Creature Comforts business model and the KPIs that drive it.
- As a startup our primary financial focus is time to break even
- Work within allocated budget to drive and deliver financial performance
- Understand the P&L and hope to influence its shape.
- Utilise KPIs to influence performance targets
- Understand pricing system and ensure all work is charged for.
Leadership of practice & team
- Be the figurehead of the clinic and lead by example
- Direct, support and develop the clinical team
- Lead on education, quality improvement and clinical standards
- Regular performance conversations
- Excellent veterinary leadership
Direct the practice team
- Line manage the Practice Manager and the Nursing Director
- Develop direct reports through regular 121s and PDRs
- Effective cascade of information
- Ensure regular, documented team meetings
Well Being
- Understand the importance of wellbeing to the whole team
- Develop a culture of respect and inclusion
- Identify any issues early and (eg mental health first aid) and signpost/resolve
- Adopt an honest and open culture including the use of “Vetsafe”
- Manage debt
Advocate for Creature Comforts
- Help the leadership team to develop and mould Creature Comforts
- Promote the aims and ethos of Creature Comforts within the veterinary industry
- Direct relevant team members to be involved in local community events eg dog shows, schools, etc.
- Promote Creature Comforts in all that you do
Job Benefits
- Working in a beautiful clinic, alongside highly skilled veterinary professionals
- Being part of a people (and animal) first culture
- 25 days annual leave, plus your birthday off
- Salary sacrifice pension scheme provided by Nest
- World class team, with room to grow and learn
- Regular company social events.
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Clinical Director employer: Creature Comforts
Contact Detail:
Creature Comforts Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Director
✨Tip Number 1
Familiarise yourself with Creature Comforts' ethos and values. Understanding their mission will help you align your leadership style with their expectations, making you a more attractive candidate.
✨Tip Number 2
Network within the veterinary community, especially with those who have experience in leadership roles. Engaging with current or former employees can provide insights into the clinic's culture and expectations.
✨Tip Number 3
Prepare to discuss your approach to clinical governance and team engagement during the interview. Highlighting your strategies for maintaining high standards of care will demonstrate your readiness for the role.
✨Tip Number 4
Showcase your understanding of financial performance metrics relevant to veterinary practices. Being able to discuss how you would manage budgets and drive financial success will set you apart from other candidates.
We think you need these skills to ace Clinical Director
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience as a Veterinary Surgeon and any leadership roles you've held. Emphasise your clinical excellence, business performance skills, and ability to lead a team effectively.
Craft a Compelling Cover Letter: In your cover letter, express your passion for veterinary care and your alignment with the values of Creature Comforts. Discuss how your leadership style can foster a supportive environment for both the team and patients.
Showcase Relevant Achievements: Include specific examples of how you've improved clinical outcomes or enhanced team performance in previous roles. This could be through implementing new procedures, leading training sessions, or achieving financial targets.
Highlight Community Engagement: Mention any past involvement in community events or initiatives that align with Creature Comforts' ethos. This shows your commitment to promoting the brand and engaging with the local community.
How to prepare for a job interview at Creature Comforts
✨Showcase Your Leadership Skills
As a Clinical Director, your leadership abilities are crucial. Be prepared to discuss your previous experiences in leading teams, managing conflicts, and fostering a positive work environment. Highlight specific examples where you successfully guided a team towards achieving clinical excellence.
✨Demonstrate Clinical Knowledge
Since you'll be spending 80% of your time clinically, it's essential to showcase your veterinary expertise. Be ready to discuss recent advancements in veterinary medicine, your approach to evidence-based practices, and how you ensure high standards of care within your team.
✨Understand the Business Side
Familiarise yourself with Creature Comforts' business model and key performance indicators (KPIs). Be prepared to discuss how you would drive membership and client acquisition, manage budgets, and influence financial performance while maintaining clinical quality.
✨Emphasise Wellbeing and Team Culture
Wellbeing is a significant aspect of this role. Discuss how you would promote a culture of respect and inclusion within the clinic. Share your strategies for identifying and addressing mental health issues among staff, and how you plan to create an open and honest work environment.
