At a Glance
- Tasks: Lead a passionate veterinary team and ensure top-notch clinical care for pets.
- Company: Creature Comforts, a people and animal-first veterinary clinic.
- Benefits: 25 days annual leave, birthday off, and a salary sacrifice pension scheme.
- Other info: Join a supportive environment with opportunities for growth and community engagement.
- Why this job: Make a real difference in animal care while leading a dedicated team.
- Qualifications: Experienced veterinary surgeon with strong leadership skills.
The predicted salary is between 36000 - 60000 £ per year.
We’re opening a brand new Creature Comforts clinic in Twickenham and are looking for a passionate Clinical Director to help shape its future from the very beginning. This is a rare opportunity to lead, inspire and build a team within a beautifully designed, purpose‑built environment, redefining what exceptional veterinary care looks and feels like.
As an experienced veterinary surgeon and leader, you will be responsible for the delivery of overall clinic performance. This includes clinical, financial and people perspectives.
You understand and are passionate about the aims and model of Creature Comforts and always promote these to your team and clients. Within this framework you will have autonomy to lead the clinic.
You will be supported and guided by the leadership within Creature Comforts. You will directly line manage, support, and develop the vet team, the nursing director, and the practice director.
Job Requirements
- Clinical Excellence
- Ensure the highest standards of clinical care to your patients through good leadership and team engagement.
- Business Performance
- Direct and promote membership and client acquisition.
- Direct the clinic strategy on a local level and oversee critical areas (HR, recruitment, health & safety, marketing, client care)
- Budget planning and financial delivery
- Leadership of the practice and the vet team
- Excellent veterinary leadership
- Direct the practice team - Practice Director, Nursing Director, and vet team.
- Wellbeing
- Be an advocate for Creature Comforts in the veterinary industry and beyond.
Job Responsibilities
Main purpose and goals
- Clinical Excellence Lead clinical delivery:
- Spend 80% of your time clinically.
- Allow all team members to work to their maximum qualification.
- Ensure excellent teamwork.
- Clinical governance, identifying any clinical performance issues and support and understand reasons for them; implement plans to improve. Highest standards of clinical care
- Direct education and CPD within the team
- Commit to evidence‑based medicine approach and lead by example.
- Organise and implement clinical audits.
- Identify new clinical opportunities.
Business Performance
Membership and client acquisition
- Ensure that membership is a key focus
- Direct relevant team members to achieve membership objectives
- Work alongside membership manager to achieve targets
- Create raving fans
Direct the clinic strategy and oversee critical areas
- Ensure H&S policy is understood and implemented
- Engage with and contribute to marketing strategies
- Provide an excellent client experience at all times and ensure communication is clear and empathetic and that consent forms and estimates are fully completed
- Oversee client complaints both clinical and non‑clinical
Budget planning and financial performance
- Understand the Creature Comforts business model and the KPIs that drive it.
- As a startup our primary financial focus is time to break even
- Work within allocated budget to drive and deliver financial performance
- Understand the P&L and hope to influence its shape.
- Utilise KPIs to influence performance targets
- Understand pricing system and ensure all work is charged for.
Leadership of practice & team
- Be the figurehead of the clinic and lead by example
- Direct, support and develop the clinical team
- Lead on education, quality improvement and clinical standards
- Regular performance conversations
- Excellent veterinary leadership
Direct the practice team
- Line manage the Practice Manager and the Nursing Director
- Develop direct reports through regular 121s and PDRs
- Effective cascade of information
- Ensure regular, documented team meetings
Well Being
- Understand the importance of wellbeing to the whole team
- Develop a culture of respect and inclusion
- Identify any issues early and (eg mental health first aid) and signpost/resolve
- Adopt an honest and open culture including the use of “Vetsafe”
- Manage debt
Advocate for Creature Comforts
- Help the leadership team to develop and mould Creature Comforts
- Promote the aims and ethos of Creature Comforts within the veterinary industry
- Direct relevant team members to be involved in local community events eg dog shows, schools, etc.
- Promote Creature Comforts in all that you do
Job Benefits
- Working in a beautiful clinic, alongside highly skilled veterinary professionals
- Being part of a people (and animal) first culture
- 25 days annual leave, plus your birthday off
- Salary sacrifice pension scheme provided by Nest
- World class team, with room to grow and learn
- Regular company social events.
Clinical Director employer: Creature Comforts
Creature Comforts is an exceptional employer that prioritises a people and animal-first culture, offering a supportive environment for professional growth and development. As a Clinical Director, you will lead a dedicated team in a beautiful clinic, enjoying generous benefits such as 25 days of annual leave plus your birthday off, and opportunities for continuous learning and engagement in community events. With a focus on clinical excellence and wellbeing, Creature Comforts fosters a collaborative atmosphere where your leadership can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Clinical Director
✨Tip Number 1
Network like a pro! Reach out to your connections in the veterinary field and let them know you're on the lookout for a Clinical Director role. You never know who might have the inside scoop on an opportunity at Creature Comforts!
✨Tip Number 2
Prepare for those interviews by brushing up on your leadership skills and clinical excellence. Be ready to share examples of how you've led teams and improved clinical performance in the past. We want to see your passion for veterinary care shine through!
✨Tip Number 3
Don’t forget to showcase your business acumen! Be prepared to discuss how you can drive membership and client acquisition at Creature Comforts. Show us that you understand the financial side of running a clinic and how you can contribute to its success.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in being part of the Creature Comforts family!
We think you need these skills to ace Clinical Director
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for veterinary care and leadership shine through. We want to see how much you care about the aims of Creature Comforts and how you can promote these values to your team and clients.
Tailor Your Experience:Make sure to highlight your relevant experience in clinical excellence and team management. We’re looking for someone who can lead by example, so share specific examples of how you've done this in the past.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key achievements stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our team!
How to prepare for a job interview at Creature Comforts
✨Know Your Clinical Stuff
Brush up on the latest veterinary practices and standards. Be ready to discuss your clinical experience and how you’ve led teams in delivering high-quality care. Show them you’re not just a vet, but a leader who can inspire others.
✨Understand the Business Side
Familiarise yourself with Creature Comforts' business model and key performance indicators (KPIs). Be prepared to talk about how you've managed budgets and driven financial performance in previous roles. They’ll want to see you can balance clinical excellence with business acumen.
✨Showcase Your Leadership Skills
Think of examples where you’ve successfully led a team or improved clinic performance. Highlight your approach to mentoring and developing staff, as well as how you handle challenges within a team. They’re looking for someone who can be a figurehead and advocate for the clinic.
✨Emphasise Wellbeing and Culture
Discuss how you promote a positive work environment and support team wellbeing. Share your thoughts on creating an inclusive culture and how you’ve addressed mental health issues in the past. This role is about more than just clinical skills; it’s about fostering a supportive community.
