Hadley Wood - Membership Executive in Barnet

At Creature Comforts we’re redesigning the entire veterinary experience from the ground up, using a membership model to make access to care seamless, and joyful everyday for pets and their parents. No more struggling to get an appointment, waiting around in drab clinics, and
being treated by a different vet every time. We’re delivering personal service, beautiful spaces, clever tech, and - of course - plenty of treats for pets and people alike.

We’re also looking to bring the joy back to vet care for the professionals themselves. Vets have felt overworked and under appreciated for too long, and are leaving the industry in their droves. We want to turn the tide of this industry crisis, creating healthier pets and happier vets.
As we grow, we’re looking to hire a Membership Executive, based in our Hadley Wood clinic, and reporting to our Head Of Sales. The role is 40 hours per week.

Pay:
For this role, we are offering a salary plus a generous target-linked bonus on top. We would get
into more specifics around this as we move through the hiring process.

The day-to-day:
●Coming up with creative ways to attract members in your 2-mile local catchment area,
from holding events to telesales, flyering, and chatting to pet parents in the park
●Managing the waitlist of prospective members for your clinic, contacting them via phone
and email to invite them into the clinic for a tour and answering questions
●Organising and running tours and ‘open days’ at the clinic, and following up with visitors
to turn them into members
●Being responsible for sales for your clinic, including of our core membership proposition
and any additional ‘bolt on’ services
●Keeping on top of sales performance metrics for your clinic, gathering insights to
enhance your efforts
●Being a trusted, consistent contact for our members, ensuring their CC membership
journey is running smoothly
●Contributing to high customer retention levels, and running winback activities for
members who have churned
●Forging strong, friendly and collaborative relationships with the wider clinic team and HQ
You’ll be:
●Organised and calm, easily able to stay on top of many competing priorities and
customers with high standards
●Entrepreneurial self starter, happy to try your hand at different marketing activities and
learn what works
●Warm and genuine - a ‘non-salesy’ friend to our local members
●Great people manager with strong communication skills
●Hungry to take on responsibility
●A huge pet lover

Working at Creature Comforts:
●Working in a beautiful clinic, alongside highly skilled veterinary professionals
●Being part of a people (and animal)-first culture
●25 days annual leave, plus your birthday off
●Salary sacrifice pension scheme provided by Nest
●World class team, with room to grow and learn
●Regular company social events
●A secure, well-funded, growing business.

A little more about us:
Creature Comforts is rebuilding the vet experience from the ground up, with the goal of healthier
pets and happier vets. Co-founded by COO Russell Welsh, a vet of 23 years, and CEO Daniel
Attia, who previously co-founded the online estate agency Yopa, Creature Comforts already
boasts two London-based clinics in Notting Hill and St John’s Wood, with several more planned
for 2024.
The Business raised £10M in seed capital in 2023, co-led by Torch Capital, Hanaco VC and
Boost Capital Partners. Active partners, Tarek Abuzayyad of Initial Capital and Steve
Rosengarten of Vet One also participated in the funding round.