Senior Implementation Manager

CreatorIQ is the operating system for creator‑led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day.

We operate in a flexible work model that combines both in‑person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We are looking for a Senior Implementation Manager who will be responsible for managing the enablement of new Enterprise and Agency clients and providing them with a best‑in‑class onboarding experience that sets them up for success and yields high user adoption.

The ideal candidate is good at project management, has a passion for teaching others, a technical aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people, and an interest in influencer marketing. In this role, you’ll get to:

• Lead end‑to‑end onboarding and implementation for CreatorIQ’s enterprise and strategic customers, owning the process from assignment through successful handoff and delivering a white‑glove customer experience.
• Configure the customer’s CreatorIQ platform based on their package.
• Serve as a trusted platform expert, delivering tailored training (based on their workflows, use cases, and success criteria) and guidance that enable customers to confidently adopt and scale their use of CreatorIQ.
• Partner cross‑functionally with Sales and Customer Success to align on customer goals, manage expectations, and ensure a seamless implementation and long‑term success.
• Apply CreatorIQ implementation methodology, best practices, and independent judgment to solve complex challenges, support continuous improvement, and contribute to platform and process enhancements with Product.

Who you are and what you’ll need for this position:

• 5+ years of experience in enterprise software, digital, social, or SaaS implementation, onboarding, or account management roles.
• Strong project management, problem‑solving, and organizational skills, with the ability to manage multiple priorities in fast‑paced, ambiguous environments.
• Excellent verbal and written communication skills, including the ability to present, train, and explain complex concepts to both technical and non‑technical audiences.
• Customer‑first mindset with high emotional intelligence, strong listening skills, and a passion for solving client challenges and driving successful outcomes.
• Process‑oriented and collaborative team player with a startup mentality, adaptability to change, and willingness to travel up to 25% annually.
• Experience or familiarity with AI tools to drive efficiency and process improvements within implementation workflows is a plus.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a ‘perfect’ candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply!

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
• Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Stock options as part of our equity‑sharing program.
• Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.
• Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company‑funded meal opportunities throughout the year.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth.