At a Glance
- Tasks: Lead a dynamic team to drive customer success and maximise platform value.
- Company: Join CreatorIQ, a fast-growing leader in creator-led growth.
- Benefits: Enjoy flexible work, 25 days vacation, healthcare, and stock options.
- Other info: Collaborative culture focused on growth, diversity, and continuous improvement.
- Why this job: Make a real impact in the influencer marketing industry with innovative technology.
- Qualifications: 5+ years in customer success or account management with leadership experience.
The predicted salary is between 63000 - 77000 £ per year.
CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day.
As our EMEA Customer Success organization continues to grow, we're looking for an experienced, people-first leader to help scale a high-performing team and drive exceptional customer outcomes. As Manager, Customer Success, you'll lead a team of Customer Success Professionals responsible for helping enterprise customers maximize the value of the CreatorIQ platform. You'll empower your team through coaching, mentorship, and strategic leadership while ensuring exceptional customer experiences, strong retention outcomes, and operational excellence.
In this role, you’ll get to:
- Lead, coach, and develop a team of approximately 5-6 Customer Success Professionals, fostering a high-performance and customer-centric culture.
- Partner with team members on strategic customer engagements, executive business reviews, renewal discussions, and complex customer escalations.
- Drive retention, adoption, and growth outcomes by helping customers achieve measurable business value from the CreatorIQ platform.
- Own team forecasting, risk management, account health reviews, and operational processes to ensure consistent execution and visibility across the customer lifecycle.
- Collaborate cross-functionally with Sales, Product, Professional Services, and Support teams while identifying opportunities to leverage AI and automation to improve team productivity and customer outcomes.
Who you are and what you’ll need for this position:
- 5+ years of experience in Enterprise Customer Success, Account Management, or a related customer-facing SaaS role, with previous people leadership experience.
- Proven ability to coach, mentor, and develop Customer Success professionals while building trust and driving team performance.
- Experience managing enterprise customer relationships, leading executive-level conversations, and partnering with senior stakeholders across complex organizations.
- Demonstrated success driving customer adoption, retention, renewals, and expansion, with strong commercial acumen and a customer-first mindset.
- Experience managing customer escalations and collaborating effectively across Sales, Product, Professional Services, and Support teams.
- Proficiency with CRM platforms (Salesforce preferred) and strong operational skills related to forecasting, pipeline management, and risk mitigation.
- Excellent communication, presentation, and stakeholder management skills.
- Experience within the influencer marketing, creator economy, social media technology, MarTech, or adjacent SaaS industries is strongly preferred.
- Comfortable leveraging AI tools to drive productivity, generate customer insights, and improve team effectiveness.
What you will get from us:
- People: work with talented, collaborative, and friendly people who love what they do.
- Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
- Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
- Stock options as part of our equity-sharing program.
- Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.
- Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.
At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.
Manager, Customer Success in London employer: CreatorIQ
At CreatorIQ, we pride ourselves on being an exceptional employer that fosters a culture of collaboration, innovation, and personal growth. With a flexible work model that supports both remote and in-person engagement, employees enjoy a healthy work-life balance alongside comprehensive benefits, including wellness allowances and generous vacation time. Join our dynamic team in the UK or the Netherlands, where you can make a meaningful impact in the creator-led growth space while working with talented individuals who are passionate about transforming the marketing industry.
