Director of Engineering Services in London

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day. CreatorIQ has earned the title of best companies to work for in multiple programs, including BuiltIn LA and NY. It’s been named a Fastest-Growing Company in North America on the Deloitte Technology Fast 500™ for four years, was named a leader in IDC MarketScape: Worldwide Influencer Marketing Platforms for Large Enterprises in 2025, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and has been consistently recognized by G2 as a Leader, and is rated 5 stars on Influencer MarketingHub. We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation, and adapt to individual work styles. We’re seeking passionate, innovative minds to join our journey. Be a part of our dynamic team and let’s transform the industry together!

We are seeking a Director of Engineering Services to join our Strategic Services organization at a fast-growing SaaS company. This senior leadership role focuses on cultivating, supporting, and scaling a high-performing team of customer-facing software and solutions engineers who collaborate closely with clients to design and deliver tailored, enterprise-grade solutions for our most valued and strategic partners. This role operates at the intersection of engineering, product, sales, and professional services, and plays a key role in aligning teams around shared goals and customer success.

The ideal candidate combines strong technical expertise with an inclusive, confident leadership style, and excels at building trusted relationships with senior customer stakeholders. They bring a thoughtful, consultative approach to shaping complex solutions, guiding teams through delivery, and creating meaningful, high-impact outcomes for customers and the business alike. Remote work is supported, with a strong preference for candidates located in London.

In this role, you’ll get to:

• Leadership & Team Development
  • Lead, mentor, and scale a high-performing team of customer-facing software engineers and solution architects.
  • Set technical and delivery standards for custom solution development across enterprise engagements.
  • Foster a culture of technical excellence, customer empathy, accountability, and continuous improvement.
  • Partner with recruiting to attract top-tier engineering and solutions talent.
• Customer & Executive Engagement
  • Act as a senior technical leader and trusted advisor for enterprise customers, including C-suite and VP-level stakeholders.
  • Lead executive-level discovery, solution design, and technical validation sessions.
  • Present and demo product capabilities, custom solutions, and technical roadmaps with confidence and clarity.
  • Ensure customer solutions are scalable, secure, and aligned with long-term platform strategy.
• Solution Design & Delivery
  • Oversee the design and delivery of full-stack custom solutions, including APIs and integrations, backend services and data pipelines, databases and data models, frontend and UI/UX experiences.
  • Guide teams in translating customer business requirements into robust technical architectures.
  • Ensure on-time, high-quality delivery across multiple concurrent enterprise engagements.
• Commercial & Strategic Partnership
  • Take responsibility to drive sales of Engineering Services bookings.
  • Partner closely with Sales, Customer Success, and Product to scope, price, and sell professional services and custom solutions.
  • Support pre-sales activities including technical discovery, solutioning, and services scoping.
  • Balance customer customization with platform scalability and product roadmap alignment.
  • Contribute to the evolution of services offerings, packaging, and go-to-market strategy.
• Cross-Functional Collaboration
  • Collaborate with Product Management to influence roadmap priorities based on enterprise customer needs.
  • Work with core Engineering teams to align on architectural standards, security, and platform extensibility.
  • Partner with Strategic Services leadership to define success metrics, utilization targets, and customer impact.

Who you are and what you’ll need for this position:

• 8+ years of experience across a combination of customer-facing technical roles (solutions engineering, professional services, technical consulting) and engineering and/or product management roles.
• Proven experience leading and scaling teams of senior engineers in a customer-facing environment.
• Demonstrated ability to design and deliver complex, full-stack software solutions.
• Strong executive presence with the ability to influence and communicate effectively with senior customer and internal stakeholders.

Technical Expertise

• Hands-on experience with modern full-stack architectures, including REST and/or GraphQL APIs, backend services and microservices, relational and/or NoSQL databases, frontend frameworks and UI/UX best practices.
• Strong understanding of SaaS platforms, integrations, and enterprise-grade security and scalability requirements.

Commercial & Communication Skills

• Proven ability to support the sale of software and professional services.
• Strong storytelling and demo skills, with the ability to translate technical concepts into business value.

Preferred Background

• Experience at large technology companies, venture-backed unicorns, or rapidly scaling tech startups.
• Prior leadership roles within Strategic Services, Professional Services, Solutions Engineering, or Technical Consulting organizations.
• Experience working with Fortune 500 or large enterprise customers.

Confidence can sometimes hold us back from applying for a job. But we’ll let you in on a secret: there’s no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Passionate about what we do at CreatorIQ? Please apply!

CreatorIQ is a place where everyone can grow. What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
• Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Stock options as part of our equity-sharing program.
• Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.
• Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.

Who we are: CreatorIQ is the operating system for creator-led growth. Trusted by more than 1,300 global brands and agencies—including Burson, Delta Air Lines, Google, LVMH, Nestlé, and Sephora—CreatorIQ unifies creator marketing across paid, owned, earned, commerce, and community into one seamless, enterprise-grade ecosystem. With industry-leading intelligence infrastructure, rigorous compliance and security standards, and integrations with Meta, Snapchat, TikTok, YouTube, and more, CreatorIQ empowers brands and agencies to harness the creator economy as a strategic growth engine. CreatorIQ is a global company headquartered in Los Angeles with offices in Austin, New York, San Francisco, London, Manila, and Warsaw.

Diversity, Equity & Inclusion

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, being a good human, and staying focused on what’s important, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits and Beyond: We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.