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- Tasks: Advise agencies on influencer marketing strategies and drive long-term program success.
- Company: Join CreatorIQ, a leader in influencer marketing solutions.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Why this job: Be a strategic partner and make a real impact in the influencer marketing space.
- Qualifications: Experience in customer success or agency roles with strong relationship-building skills.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Partner at CreatorIQ, you will serve as the strategic advisor to a portfolio of complex, high-value agency partners, including global and multi-brand organizations, helping them unlock business outcomes through influencer marketing. You’ll align CreatorIQ’s platform capabilities with your customers’ agency operating models, client needs, and internal stakeholder structures, driving long-term program success, executive engagement, and value realization.
You’ll lead with insight—not activity—building trust-based, multi-threaded relationships with key stakeholders and translating customer goals into actionable strategies. Your work will be measured by customer health, gross retention, depth of agency adoption across teams and clients, and program maturity, as you guide partners across a value-driven, outcomes-focused journey.
In This Role, You’ll Get To
- Serve as the primary strategic partner for complex agency organizations, owning value realization across multiple brands, clients, regions, or lines of business.
- Advise agencies on scaling influencer programs across clients, balancing standardization with flexibility based on client needs.
- Build deep, multi-threaded stakeholder relationships across strategy, activation, analytics, and executive partners, including holding company and regional partners where applicable.
- Drive strategic business reviews, maturity assessments, and growth planning sessions that map CreatorIQ into agency workflows, resourcing models, and client deliverables.
- Partner with Strategic Insights Managers to deliver off-platform analysis, benchmarks, and strategic recommendations that support customer evolution.
- Use data to proactively identify opportunities and risks, influence adoption, and support continuous program growth.
- Collaborate cross-functionally with teams including Implementation, Product Education, Support, Sales, and Insights to ensure a seamless, value-focused customer experience.
- Act as a thought partner to agencies on program governance, measurement frameworks, and operational best practices in influencer marketing.
Customer Success Partner, Agency in London employer: CreatorIQ
Contact Detail:
CreatorIQ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Partner, Agency in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Partner role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their platform capabilities and how they align with agency needs. This will help you speak their language and show that you're the strategic partner they need.
✨Tip Number 3
Practice your storytelling skills! Be ready to share examples of how you've built trust-based relationships and driven value in previous roles. This will demonstrate your ability to translate customer goals into actionable strategies.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Customer Success Partner, Agency in London
Some tips for your application 🫡
Show Your Strategic Side: When writing your application, make sure to highlight your experience in building strategic partnerships. We want to see how you've advised clients or partners in the past and how you’ve driven value through those relationships.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences that align with the Customer Success Partner role. We love seeing candidates who understand our mission and values.
Use Data to Your Advantage: Since this role involves using data to drive decisions, include examples of how you've used data in previous roles. Whether it’s identifying opportunities or measuring success, we want to know how you leverage data to achieve results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at CreatorIQ
✨Know Your Customer Success Metrics
Familiarise yourself with key metrics that drive customer success, such as retention rates and program maturity. Be ready to discuss how you’ve used data in the past to identify opportunities and risks for clients.
✨Build Trust-Based Relationships
Prepare examples of how you've built strong relationships with stakeholders in previous roles. Highlight your ability to engage with various levels within an organisation, from executives to operational teams.
✨Showcase Your Strategic Thinking
Think about how you can align CreatorIQ’s platform capabilities with agency needs. Be prepared to share insights on how you would advise agencies on scaling influencer programs while balancing standardisation and flexibility.
✨Collaborate Across Functions
Demonstrate your experience in cross-functional collaboration. Share specific instances where you worked with different teams to enhance the customer experience and drive value for clients.
