Remote Technical Account Manager in Essex

CreatorIQ is the operating system for creator-led growth trusted by more than 1,300 global brands and agencies. We’re on a mission to make businesses more human, and humans more impactful. We operate by our values — be intentional, pursue excellence every day, embrace the journey together, and be a good human — every day.

As a Technical Account Manager at CreatorIQ, you'll serve as the senior technical partner for a portfolio of enterprise customers — sitting at the intersection of Customer Experience, Product, and Engineering. This is not a revenue-carrying role; there are no quotas, no upsell targets, no commission. You're here to make customers technically successful and to serve as the internal voice of their platform health. This role is critical to ensuring enterprise customer stability, technical confidence, and operational continuity across increasingly sophisticated customer environments.

You'll partner closely with Customer Success Managers to ensure your accounts are fully configured, technically sound, and accelerating toward platform outcomes. Where CSMs own the relationship and business outcomes, you own the technical depth — integrations, data flows, product configuration, API health, and escalation triage.

In this role, you’ll do:

• Serve as the dedicated technical point of contact for a named portfolio of enterprise accounts, alongside their assigned CSM.
• Conduct regular technical health reviews — assessing integration health, API usage, configuration gaps, platform adoption blockers, and integration best practices that drive enterprise customer stability.
• Lead technical customer workshops and escalation discussions as the technical lead for assigned accounts.
• Proactively identify technical risks before they become escalations; build remediation plans and see them through.
• Guide customers through complex platform configurations, custom reporting setups, and integration architecture for CreatorIQ's NextGen platform.
• Translate customer business goals into technical requirements and platform configurations within CreatorIQ.
• Own the technical success plan for each account — documenting integration specs, data flows, custom setups, and known risks.
• Lead customers through complex technical transformations, platform changes, and operational scaling initiatives while ensuring continuity and customer confidence.
• Partner with the Education team to identify knowledge gaps and feed them into training content and in-app guidance improvements.
• Serve as the internal technical advocate for your accounts — escalating product gaps, bugs, and configuration issues with well-structured context and business impact framing.
• Coordinate technical work streams across Product Support, Engineering, Product, and Implementation to ensure enterprise issues are prioritized, communicated clearly, and driven through resolution.
• Provide customers with structured technical updates, remediation plans, risk assessments, and realistic delivery expectations during escalations.
• Contribute to the CS-Product escalation framework by surfacing recurring technical patterns across your portfolio and translating them into actionable product feedback.
• Partner with Implementation during complex onboarding engagements that require advanced technical scoping or platform customization.
• Work with Product Support to ensure Tier 2/3 issues in your accounts are resolved quickly and with full context preserved.
• Maintain accurate documentation of each account's technical configuration, integration architecture, and open technical issues in Notion and Zendesk.
• Contribute to internal playbooks for common technical patterns, integration scenarios, and migration edge cases.
• Track and report on technical health signals across your portfolio — flagging accounts that are technically at-risk before churn signals surface in the CSM layer.

Who you are and what you’ll need for this position:

• 4–7 years in a Technical Account Manager, Solutions Engineer, Technical CSM, or Senior Support Engineer role within a SaaS company.
• Experience owning technical relationships with enterprise-tier accounts — not transactional; strategic, named accounts.
• Demonstrated ability to work across APIs, integrations, data pipeline concepts, and SaaS platform configuration without needing Engineering to hand-hold every step.
• Familiarity with influencer marketing, creator economy, or social media data platforms is a strong plus — but coachable domain knowledge is acceptable.

Skills and attributes:

• Bilingual in technical and business: you can explain an API authentication failure to an engineer and a workflow misconfiguration to a CMO in the same day.
• Strong project management instincts — you track open items, set realistic timelines, and close loops without being asked twice.
• You write well and document thoroughly — your Notion pages, Zendesk notes, and escalation briefs are clear enough that a CSM can act on them without a Slack follow-up.
• Calm under escalation pressure; you de-escalate with data and a plan, not reassurances.
• Comfortable working autonomously in a remote environment while staying tightly coordinated with CSMs, Product Support, and Engineering.
• Curious about AI, automation, and how technical tooling can make customer teams more efficient.

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.
• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.
• Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave.
• Stock options as part of our equity-sharing program.
• Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.
• Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique.