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For Companies At a Glance
- Tasks: Transform strategic goals into operational plans and manage client onboarding.
- Company: Join CreativeX, a leader in creative analytics with a global impact.
- Benefits: Competitive salary, generous time off, education budget, and mental wellbeing support.
- Why this job: Be part of a dynamic team that drives data-driven creative decisions for top brands.
- Qualifications: 3-5 years in a similar role, excellent communication, and project management skills.
- Other info: Inclusive culture encouraging diverse applicants to apply.
The predicted salary is between 48000 - 56000 Ā£ per year.
Join to apply for the Implementation Manager role at CreativeX.
CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best-loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we're doing it at a global scale.
About the Role
The CreativeX Customer Experience team works to provide a worldāclass experience for our clients through strategic account management, innovative technical solutions, and timely customer support. The team focuses on implementing scalable solutions and leverages deep product expertise to realise the full value of our service for our clients.
As an Implementation Manager, you will be integral in transforming strategic partnership goals into operational plans, managing client onboarding, and ensuring seamless project execution. You'll work closely with Global Client Partners (GCPs), Customer Success Managers, Client POCs, and internal teams to deliver exceptional service and maintain strong client relationships.
What You'll Be Doing
- Partnering with crossāfunctional teams to turn strategic partnership goals into an operational plan for the year, reviewed quarterly.
- Liaise with client/GCPs to clearly identify a client's yearly goals, targets, and KPIs.
- Create a yearly and quarterly operations plan for all clients based on clients' goals.
- Address new issues and updates for the client, and provide effective operational solutions.
- Manage the flow of onboarding clients ahead of time and approximate workloads and connection/spend sprints with the Operations Team.
- Build and manage processes for application rollouts, new channel rollouts, and market expansions.
- Liaise with preāsales Solution Engineer and Sales Director to understand a client's pain points, org structure, and key goals for kickāoff.
- Establish and implement standardised 'ways of working' & deliverables with a client's agency partners (e.g., Quarterly spend reports, Ad account hygiene best practice).
- Own key relationships and hold strategic faceātoāface meetings with agency & client's media team partners.
What We're Looking For
- 3ā5 years of experience in a Solutions Engineer or similar role, ideally with enterpriseālevel customers.
- Experience with Ad Operations.
- Excellent written and verbal communication skills.
- Highly organised and detailāoriented.
- Proficient with Google Sheets/Excel.
- Proven capacity to manage complex projects and drive to resolution.
- Experience with technical onboarding and client management.
- Resourceful, hardāworking, and solutionsāoriented mindset ā you work to solve problems proactively, exceeding client expectations.
At CreativeX, we encourage applicants of all backgrounds and identities to apply for roles that align with their interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application.
The base salary range for this role is $70,000ā$80,000 USD per year, based on experience and location.
What We Offer
- Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK)
- Generous time off + bank holidays
- Education budget to be used for individual learning experiences or grouped with your team for joint learning
- Annual subscription to Calm and Headspace for your mental wellbeing
- Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
- Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business
- 3āmonth full pay parenting leave for all employees who have been with the company for one (1) year
- Employee contributions to a 401(k) once they have completed their eligibility period
CreativeX provides equal employment opportunities for all applicants and employees.
Implementation Manager in London employer: CreativeX
Contact Detail:
CreativeX Recruiting Team
StudySmarter Expert Advice š¤«
We think this is how you could land Implementation Manager in London
āØTip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at CreativeX. A friendly chat can open doors and give you insider info that could help you stand out.
āØTip Number 2
Prepare for the interview by understanding CreativeX's mission and values. Show us how your experience aligns with their goals, especially in client management and operational planning.
āØTip Number 3
Practice your problem-solving skills! Be ready to discuss how you've tackled complex projects in the past. We love candidates who can think on their feet and come up with innovative solutions.
āØTip Number 4
Donāt forget to apply through our website! Itās the best way to ensure your application gets seen. Plus, it shows youāre serious about joining the CreativeX team.
We think you need these skills to ace Implementation Manager in London
Some tips for your application š«”
Tailor Your Application: Make sure to customise your CV and cover letter for the Implementation Manager role. Highlight your experience with enterprise-level customers and any relevant Ad Operations skills. We want to see how you can bring value to CreativeX!
Showcase Your Communication Skills: Since excellent written and verbal communication is key for this role, donāt shy away from demonstrating these skills in your application. Use clear, concise language and make sure your passion for client management shines through!
Highlight Your Organisational Skills: Being highly organised and detail-oriented is crucial for an Implementation Manager. Share examples of how you've managed complex projects or streamlined processes in your previous roles. We love seeing how you tackle challenges!
Apply Through Our Website: We encourage you to apply directly through our website. Itās the best way for us to receive your application and ensures youāre considered for the role. Plus, it shows youāre keen on joining the CreativeX team!
How to prepare for a job interview at CreativeX
āØKnow the Company Inside Out
Before your interview, dive deep into CreativeX's mission and values. Understand their approach to creative analytics and how they leverage AI-driven technology. This knowledge will help you align your answers with their goals and demonstrate your genuine interest in the role.
āØPrepare Your Success Stories
Think of specific examples from your past experience that showcase your skills in project management, client onboarding, and problem-solving. Use the STAR method (Situation, Task, Action, Result) to structure your responses, making it easy for the interviewer to see how you can add value as an Implementation Manager.
āØAsk Insightful Questions
Prepare thoughtful questions about the role, team dynamics, and company culture. This not only shows your enthusiasm but also helps you gauge if CreativeX is the right fit for you. Consider asking about their current challenges in client management or how they measure success in their partnerships.
āØShowcase Your Organisational Skills
As an Implementation Manager, being organised is key. During the interview, highlight your methods for managing complex projects and ensuring timely execution. Discuss any tools or processes you use to stay on top of tasks, as this will reassure them of your capability to handle the responsibilities of the role.
