At a Glance
- Tasks: Build strong client relationships and drive product adoption for top brands.
- Company: Join CreativeX, a leading B2B SaaS platform transforming creative decision-making.
- Benefits: Competitive salary, generous time off, education budget, and wellness subscriptions.
- Other info: Inclusive culture encouraging diverse applicants to apply.
- Why this job: Make an impact by helping brands leverage data for creative success.
- Qualifications: 4+ years in customer success; marketing experience is a plus.
The predicted salary is between 67500 - 75000 £ per year.
About CreativeX
CreativeX is a B2B SaaS technology platform that helps global marketing teams make smarter creative decisions and elevate creative expression through the clarity of data. Our technology powers creative decision-making at some of the biggest brands in the world, including Google, Unilever, Pepsi, Bayer, Mondelez, Heineken, and more. We use computer vision and other machine learning techniques to extract creative data from our client’s digital advertising copy and transform those previously dark signals into a standardised data model at industrial scale. This creates a new, unique and powerful first-party data set that represents the last and most impactful untapped reservoir of advertising performance.
About the role
Join our Client Success team as an Enterprise Client Success Manager (CSM), where you'll be pivotal in building lasting client partnerships, ensuring client satisfaction, and driving revenue retention. You'll be responsible for:
- Client Relationship Management: Act as the primary point of contact for day-to-day client interactions, collaborating with Global Client Partners across your portfolio. Build and maintain relationships with director and VP-level marketing stakeholders within the client and their agencies/partners, anticipating needs and driving satisfaction, loyalty, and renewals.
- Driving Product Adoption & Value: Lead onboarding, training, and workshops to maximize product value for clients and their partners. Serve as a product expert and first-line contact for non-support-related inquiries.
- Strategic Consulting: Provide recommendations to align client and company KPIs, solving challenges to enhance outcomes.
- Retention & Growth: Ensure client satisfaction and product adoption to maintain a Gross Revenue Retention (GRR) target of >95%. Monitor key metrics, report to senior management, and conduct regular client reviews.
- Client Advocacy: Collaborate with sales, marketing, operations, product, and engineering to deliver client solutions and relay feedback to align company priorities with client needs. Champion customer-centricity and stay informed on industry trends.
Who you are
- Data-driven problem solver
- Strong communicator and especially confident presenter with executive audiences
- Highly adaptable, detail-oriented, and resilient in high-pressure environments
- Strategic thinker who works both independently and collaboratively
- Exceptional at managing complex projects in a cross-functional setting
- Proficient in Google Sheets/Excel and analytics tools
- Committed to fostering a positive company culture
Preferred Qualifications / Experience
- 4+ years of experience in an enterprise customer success/account management role
- Previous experience working in or with marketing, branding or advertising teams
- Previous experience at a SaaS company
- Previous experience at a start-up
The preferred qualifications are not dealbreakers! At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you see yourself in this role, we would love to see your application!
Total comp: $90k–$100k base with a 15% performance bonus (USD)
What we offer:
- Fully paid medical, dental, and vision (US) and Private medical insurance (UK)
- Generous time off + bank holidays
- Education budget to be used for individual learning experiences or grouped with your team for joint learning
- Annual subscription to Calm and Headspace for your mental wellbeing
- Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
- Stock options as we believe that everyone should have a stake in the business
- 3-month full pay parenting leave for all employees who have been with the company for one (1) year
- Employee contributions to a 401(k) once they have completed their eligibility period
CreativeX provides equal employment opportunity for all applicants and employees.
Client Success Manager (NYC/London) employer: CreativeX
CreativeX is an exceptional employer located in the vibrant city of London, offering a dynamic work culture that fosters innovation and collaboration. As a Partnerships Director, you will not only enjoy a competitive salary and benefits but also have the opportunity to lead a talented team and make a significant impact on the company's growth trajectory. With a strong emphasis on employee development and a commitment to nurturing talent, CreativeX provides a rewarding environment for those looking to advance their careers in the digital marketing space.
