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- Tasks: Manage client relationships and drive product adoption for a leading SaaS platform.
- Company: Join CreativeX, a dynamic B2B tech company transforming creative decision-making.
- Benefits: Enjoy competitive pay, health insurance, education budget, and stock options.
- Why this job: Make an impact by helping global brands leverage data for creative success.
- Qualifications: 4+ years in customer success; marketing experience is a plus.
- Other info: Embrace a supportive culture with growth opportunities and mental wellbeing resources.
The predicted salary is between 36000 - 60000 ÂŁ per year.
CreativeX is a B2B SaaS technology platform that helps global marketing teams make smarter creative decisions and elevate creative expression through the clarity of data. Our technology powers creative decision-making at some of the world’s biggest brands, including Google, Unilever, Pepsi, Bayer, Mondelez, Heineken, and more.
We use computer vision and other machine learning techniques to extract creative data from our client’s digital advertising copy and transform those previously dark signals into a standardised data model at industrial scale. This creates a new, unique and powerful first party data set that represents the last and most impactful untapped reservoir of advertising performance.
That’s because multiple studies have shown that the “Creative” itself is responsible for half of sales lift online, higher than reach, targeting, brand, and recency combined. But creative impact has always been the least analysed and least understood component of a complex set of marketing variables. This is the problem CreativeX is focused on solving. We’re an end-to-end solution to ingest, process, and analyse content at scale. We help brands isolate creative elements so they can be analysed against downstream ad impact metrics, from clickthrough rates to brand lift. Our objective is to help marketing organisations power every creative decision with data.
Responsibilities
- Client Relationship Management: Act as the primary point of contact for day-to-day client interactions, collaborating with Global Client Partners across your portfolio. Build and maintain relationships with director and VP-level marketing stakeholders within the client and their agencies/partners, anticipating needs and driving satisfaction, loyalty, and renewals.
- Driving Product Adoption & Value: Lead onboarding, training, and workshops to maximize product value for clients and their partners. Serve as a product expert and first-line contact for non-support-related inquiries.
- Strategic Consulting: Provide recommendations to align client and company KPIs, solving challenges to enhance outcomes.
- Retention & Growth: Ensure client satisfaction and product adoption to maintain a Gross Revenue Retention (GRR) target of >95%. Monitor key metrics, report to senior management, and conduct regular client reviews.
- Client Advocacy: Collaborate with sales, marketing, operations, product, and engineering to deliver client solutions and relay feedback to align company priorities with client needs. Champion customer-centricity and stay informed on industry trends.
Who you are
- Strong communicator and especially confident presenter with executive audiences
- Highly adaptable, detail-oriented, and resilient in high-pressure environments
- Strategic thinker who works both independently and collaboratively
- Exceptional at managing complex projects in a cross-functional setting
- Proficient in Google Sheets/Excel and analytics tools
- Committed to fostering a positive company culture
Preferred Qualifications / Experience
- 4+ years of experience in an enterprise customer success/account management role
- Previous experience working in or with marketing, branding or advertising teams
- Previous experience at a SaaS company
- Previous experience at a start-up
- Language skills are preferred, bonus point for Spanish speakers
The preferred qualifications are not dealbreakers! At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you see yourself in this role, we would love to see your application!
What we offer
- Fully paid medical, dental, and vision (US) and Private medical insurance (UK)
- Education budget to be used for individual learning experiences or grouped with your team for joint learning
- Annual subscription to Calm and Headspace for your mental wellbeing
- Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
- Stock options as we believe that everyone should have a stake in the business
- 3-month full pay parenting leave for all employees who have been with the company for one year
- Employee contributions to a 401(k) once they have completed their eligibility period
CreativeX provides equal employment opportunity for all applicants and employees.
Client Success Manager (London) London, England, United Kingdom employer: CreativeX
Contact Detail:
CreativeX Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Success Manager (London) London, England, United Kingdom
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate, but someone who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to explain how your skills can help them achieve their goals. Tailor your message to resonate with their needs.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing familiar faces!
We think you need these skills to ace Client Success Manager (London) London, England, United Kingdom
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Success Manager role. Highlight your experience in client relationship management and any relevant SaaS background. We want to see how your skills align with what we do at CreativeX!
Showcase Your Communication Skills: As a strong communicator, it’s essential to demonstrate this in your application. Use clear and concise language, and don’t shy away from sharing examples of how you've effectively communicated with executive audiences in the past. We love a good storyteller!
Highlight Your Strategic Thinking: We’re looking for strategic thinkers who can manage complex projects. In your application, share specific instances where you’ve successfully solved challenges or driven product adoption. This will show us that you can think on your feet and adapt to changing situations.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at CreativeX!
How to prepare for a job interview at CreativeX
✨Know Your Product Inside Out
Before the interview, make sure you understand CreativeX's platform and how it helps marketing teams. Familiarise yourself with their technology, especially how it uses data to enhance creative decision-making. This will show your genuine interest and help you answer questions confidently.
✨Showcase Your Client Management Skills
Prepare examples from your past experiences where you've successfully managed client relationships. Highlight how you anticipated client needs and drove satisfaction. Use specific metrics or outcomes to demonstrate your impact, as this aligns perfectly with the role's responsibilities.
✨Be Ready for Strategic Discussions
Expect questions that assess your strategic thinking and problem-solving abilities. Think of scenarios where you've aligned client goals with company objectives. Be prepared to discuss how you would approach challenges in a B2B SaaS environment, particularly in relation to marketing and advertising.
✨Demonstrate Adaptability and Resilience
CreativeX operates in a fast-paced environment, so be ready to discuss how you've thrived under pressure. Share stories that illustrate your adaptability and resilience, especially in managing complex projects or navigating changes in client expectations.
