At a Glance
- Tasks: Transform strategic goals into operational plans and manage client onboarding.
- Company: Join CreativeX, a leader in creative analytics for top global brands.
- Benefits: Competitive salary, generous time off, education budget, and wellness subscriptions.
- Other info: Inclusive culture with opportunities for personal and professional growth.
- Why this job: Make an impact by helping brands make data-driven creative decisions.
- Qualifications: 3-5 years in a similar role, excellent communication, and project management skills.
The predicted salary is between 48000 - 56000 £ per year.
Join to apply for the Implementation Manager role at CreativeX.
About CreativeX
CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best-loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we’re doing it at a global scale.
About the Role
The CreativeX Customer Experience team works to provide a world‑class experience for our clients through strategic account management, innovative technical solutions, and timely customer support. The team focuses on implementing scalable solutions and leverages deep product expertise to realise the full value of our service for our clients. As an Implementation Manager, you will be integral in transforming strategic partnership goals into operational plans, managing client onboarding, and ensuring seamless project execution. You’ll work closely with Global Client Partners (GCPs), Customer Success Managers, Client POCs, and internal teams to deliver exceptional service and maintain strong client relationships.
What You’ll Be Doing
- Partnering with cross‑functional teams to turn strategic partnership goals into an operational plan for the year, reviewed quarterly.
- Liaise with client/GCPs to clearly identify a client’s yearly goals, targets, and KPIs.
- Create a yearly and quarterly operations plan for all clients based on clients' goals.
- Address new issues and updates for the client, and provide effective operational solutions.
- Manage the flow of onboarding clients ahead of time and approximate workloads and connection/spend sprints with the Operations Team.
- Build and manage processes for application rollouts, new channel rollouts, and market expansions.
- Liaise with pre‑sales Solution Engineer and Sales Director to understand a client’s pain points, org structure, and key goals for kick‑off.
- Establish and implement standardised ‘ways of working’ & deliverables with a client’s agency partners (e.g., Quarterly spend reports, Ad account hygiene best practice).
- Own key relationships and hold strategic face‑to‑face meetings with agency & client’s media team partners.
What We’re Looking For
- 3‑5 years of experience in a Solutions Engineer or similar role, ideally with enterprise‑level customers.
- Experience with Ad Operations.
- Excellent written and verbal communication skills.
- Highly organised and detail‑oriented.
- Proficient with Google Sheets/Excel.
- Proven capacity to manage complex projects and drive to resolution.
- Experience with technical onboarding and client management.
- Resourceful, hard‑working, and solutions‑oriented mindset – you work to solve problems proactively, exceeding client expectations.
At CreativeX, we encourage applicants of all backgrounds and identities to apply for roles that align with their interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application.
The base salary range for this role is $70,000–$80,000 USD per year, based on experience and location.
What We Offer
- Fully paid medical, dental, and vision (US) and Private Medical Insurance and Health Cash Plan (UK)
- Generous time off + bank holidays
- Education budget to be used for individual learning experiences or grouped with your team for joint learning
- Annual subscription to Calm and Headspace for your mental wellbeing
- Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
- Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business
- 3‑month full pay parenting leave for all employees who have been with the company for one (1) year
- Employee contributions to a 401(k) once they have completed their eligibility period
CreativeX provides equal employment opportunities for all applicants and employees.
Implementation Manager employer: CreativeX
CreativeX is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. With a strong focus on employee growth, we offer generous benefits including fully paid medical coverage, an education budget for continuous learning, and a supportive environment for mental wellbeing. Located in a vibrant setting, our team thrives on building meaningful relationships with clients while driving impactful creative analytics solutions for some of the world's most beloved brands.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those who work at CreativeX. A friendly chat can open doors and give you insider info about the company culture and what they really value in an Implementation Manager.
✨Tip Number 2
Prepare for the interview by understanding CreativeX's products and how they help brands make data-driven decisions. Show us that you’re not just another candidate; you’re someone who gets what we do and can contribute to our mission.
✨Tip Number 3
Practice your communication skills! As an Implementation Manager, you'll need to liaise with various teams and clients. Role-play common scenarios with a friend or mentor to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining the CreativeX team.
We think you need these skills to ace Implementation Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Implementation Manager role. Highlight your experience with enterprise-level customers and any relevant skills that match the job description. We want to see how you can bring value to CreativeX!
Showcase Your Communication Skills:Since excellent written and verbal communication is key for this role, use your application to demonstrate these skills. Keep your language clear and concise, and don’t forget to proofread for any typos or errors. We love a polished application!
Highlight Your Project Management Experience:This role involves managing complex projects, so be sure to include examples of your project management experience. Talk about how you've driven projects to resolution and any tools you’ve used, like Google Sheets or Excel. We’re keen to see your organisational skills in action!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s super easy, and you’ll be able to attach all your documents in one go. Plus, it shows us you’re serious about joining the CreativeX team!
How to prepare for a job interview at CreativeX
✨Know Your Stuff
Before the interview, dive deep into CreativeX's products and services. Understand their AI-driven SaaS technology and how it impacts creative analytics. This knowledge will help you speak confidently about how your experience aligns with their goals.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of complex projects you've managed. Highlight your organisational skills and how you've driven projects to resolution, especially in client-facing roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Prepare for Technical Questions
Since the role involves technical onboarding and solutions engineering, brush up on relevant technical concepts. Be prepared to discuss your experience with Ad Operations and how you've solved technical issues in the past.
✨Build Rapport with Interviewers
CreativeX values strong client relationships, so demonstrate your interpersonal skills during the interview. Ask insightful questions about the team dynamics and how they collaborate with clients. This shows you're not just interested in the role but also in fitting into their culture.
