At a Glance
- Tasks: Provide hands-on technical support and become a product expert for our users.
- Company: Join CreativeX, a leader in creative analytics with a global impact.
- Benefits: Enjoy private medical insurance, generous time off, and an education budget.
- Other info: Opportunity to work in a dynamic startup culture with career growth potential.
- Why this job: Make a real difference by improving client experiences in a fast-paced environment.
- Qualifications: 1-3 years in customer support, strong problem-solving skills, and excellent communication.
The predicted salary is between 29700 - 36300 £ per year.
Customer Support Associate - Maternity Leave Cover (~September 2026 - July 2027)
Job Location: London
Unfortunately, we are not able to offer visa sponsorship at this time.
About CreativeX
CreativeX is creating a new category of marketing. We are working with the best marketers in the world to build a new global standard for creative analytics. Our technology helps the world's biggest, and best loved brands make effective, data-driven creative decisions using our AI-driven SaaS technology. And we’re doing it at a global scale.
About the role
The Customer Experience team at CreativeX delivers a world-class client experience through strategic account management, innovative technical solutions, and timely, high-impact support. As a Customer Support Associate, you’ll provide hands-on, day-to-day technical support to our users, becoming a product expert and trusted partner.
We’re looking for someone who thrives in a fast-paced, high-growth environment, someone who is intellectually curious, takes initiative, and acts with urgency when resolving client issues. You’ll play a key role in supporting our expanding client base while helping to improve and scale support operations.
What you’ll be doing:
- Providing responsive, tactical support to users by resolving product queries via email or chat
- Becoming a subject-matter expert and owner of our platform and tools
- Triaging and escalating bugs, technical issues, and high-priority client concerns
- Surfacing client feedback to internal stakeholders to help inform product improvements
- Collaborating closely with cross-functional teams (Product Ops, Engineering, Client Success) to resolve support-related issues
- Contributing to support documentation and process improvements including the development and implementation of Agentic (AI) workflows
- Proactively identifying opportunities to improve client experience and user education through operational insights
What we’re looking for:
- 1–3 years in a customer support or technical support role within a SaaS or tech-driven environment
- Experience supporting enterprise-level customers or working in high-volume support queues
- Demonstrated ability to operate with urgency and accountability
- Proven intellectual curiosity, proactive mindset, and strong problem-solving skills
- Comfortable navigating ambiguity and asking the right questions to get to resolution
- Excellent written and verbal communication skills, with an ability to distill complex issues into clear updates
- Familiarity with support and ticketing systems (e.g., Zendesk, Intercom, JIRA)
- Experience working at a Series A or B startup is a strong plus
At CreativeX we encourage applicants of all backgrounds and identities to apply for roles that align with their own interests and career trajectory. If you meet a majority of the qualifications above and see yourself in this role, we would love to see your application!
What we offer:
- Private Medical Insurance and Health Cash Plan (UK)
- Generous time off + bank holidays
- Education budget to be used for individual learning experiences or grouped with your team for joint learning
- Annual subscription to Calm and Headspace for your mental wellbeing
- Monthly coaching to talk to a trained professional about career goals, relationships, and personal development
- Competitive salary and commission plan including stock options, as we believe that everyone should have a stake in the business
- 4-month full pay parenting leave for all employees who have been with the company for one (1) year
- Workplace pension scheme provided via a tax-efficient Salary Sacrifice arrangement
CreativeX provides equal employment opportunities for all applicants and employees.
Customer Support Associate (Maternity Leave Cover) New London, England, United Kingdom employer: CreativeX
CreativeX is an exceptional employer located in London, offering a dynamic work environment that fosters innovation and personal growth. With a strong focus on employee wellbeing, the company provides generous benefits such as private medical insurance, an education budget, and a supportive culture that encourages professional development. As a Customer Support Associate, you'll be part of a collaborative team dedicated to delivering outstanding client experiences while enjoying a competitive salary and stock options, making it a rewarding place to advance your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Associate (Maternity Leave Cover) New London, England, United Kingdom
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at CreativeX. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like CreativeX before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Associate (Maternity Leave Cover) New London, England, United Kingdom
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to CreativeX:Your cover letter is your chance to shine! Tell us why you want to work at CreativeX specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at CreativeX!
How to prepare for a job interview at CreativeX
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
