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- Tasks: Lead content strategy and create engaging experiences across digital platforms.
- Company: Join Zopa, a pioneering fintech redefining banking with a people-first approach.
- Benefits: Flexible working, competitive salary, and opportunities for personal growth.
- Why this job: Make a real impact in a dynamic environment while shaping the future of finance.
- Qualifications: Experience in content management, strong editorial skills, and a collaborative mindset.
- Other info: Exciting career growth in a diverse and inclusive workplace.
The predicted salary is between 36000 - 60000 £ per year.
We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. Find out more about our fantastic offerings atZopa.com !
We’re incredibly proud of our achievements and none of it would be possible without the amazing team here. It’s not just industry awards we’re winning, we’ve also been named in the top three UK’s Most Loved Workplaces.
If you embrace unconventional challenges, are unafraid to think differently and are driven to make an outsized impact, you’ll thrive here at Zopa, so join us, and make it count.Want to see us in action? Follow us on Instagram @zopalife
We’re building a better bank, and content is one of our most powerful tools for growth and trust
At Zopa, we’re reshaping how we show up to customers across every digital touchpoint – from first impression to product experience. Our website, app and CRM channels are now key growth drivers and strategic levers.
We’re looking for aSenior Content Managerto help us deliver a joined-up, effective and human content experience. You’ll be hands-on with content creation, but also own messaging frameworks, influence cross-functional teams and shape how we scale.
You’ll start by supporting multiple product areas and then become the go-to content owner for one of our core verticals. You’ll help define how Zopa’s products are experienced by what we say – not just how we say it – and ensure consistency and clarity across the journey.
This is a strategic, high-impact role for someone who thrives at the intersection of product, performance and brand. You’ll be joining a collaborative, forward-looking team with the ambition to set a new benchmark for fintech content in the UK.
What you\’ll be doing
- Own content planning and prioritisation for one or more product areas, aligning with product, UX, CRM, SEO goals and OKRs
- Plan, write and optimise content across the website, CRM, app, help centre and more – with a focus on performance, clarity and tone
- Collaborate with product managers, designers, product marketers and CRM to shape journeys and build compelling user experiences
- Help define and evolve messaging frameworks and product propositions that bring Zopa’s offering to life
- Act as the content lead in cross-functional squads, representing content in roadmap planning, discovery and delivery
- Audit and improve content based on what resonates and performs
- Apply insights from A/B testing, UX research and analytics tools to structure and iterate content
- Champion Zopa’s tone of voice – ensuring it’s applied confidently and consistently across platforms
- Contribute to raising the bar – offering feedback to freelancers or peers and helping codify content best practice
- Work with the social media manager to ensure messaging is consistent across campaigns (you won’t write social copy, but you’ll advise on tone, claims and alignment)
What we’re looking for
- Experience leading content across a product or channel area, ideally in a fintech, digital or fast-moving environment
- Strong editorial skills – able to simplify complex ideas and structure content that’s engaging and effective
- Strong creative and editorial instinct – able to recognise what makes content effective, adapt tone confidently across different touchpoints, and bring product storytelling into the user experience
- A sharp eye for what ‘great’ looks like – confident shaping content that feels human and engaging, and able to guide others to raise the bar across platforms
- Comfortable owning a roadmap and proactively identifying opportunities using analytics, SEO data and user research
- Familiarity with Google Analytics, engagement metrics and A/B testing platforms
- Working knowledge of SEO principles – and experience partnering with SEO teams or agencies
- A collaborative mindset – confident working with product, UX, compliance, CRM and creative
- An appreciation for how tone of voice brings a brand to life – and the skill to write within one that’s already defined
- You take ownership of your work and care about how it performs once it’s live –
- You’re comfortable in a fast moving environment – ready to adapt when priorities shift and excited to shape how things are done
- Confident giving feedback and helping others improve – even without formal line management responsibilities
What success looks like:
- Content leadership and collaboration: Lead the content workstream for your area, delivering high-quality work on time, and contributing to operational and strategic planning
- SEO and performance: Collaborate with our SEO agency to improve rankings, grow traffic and build high-performing content journeys
- Conversion: Launch and optimise content that drives measurable improvements in user conversion across the funnel
- App experience: Ensure in-app content supports clear, trustworthy decision-making and feels aligned with the Zopa experience
- Cross-platform consistency: Champion clarity and consistency of messaging across web, CRM, app and social – especially where the product is referenced in multiple places
#JR-LH1
We\\\’re on the move!
Towards the end of 2025 Zopa will be relocating to a brand-new headquarters at 20 Water Street in Canary Wharf. The 44,000 square foot workspace will foster collaboration and inspire creativity for our 900 employees amidst our 2025 growth blitz.
At Zopa we value flexible ways of working.
We value face-to-face collaboration and a good work-life balance. This hybrid role requires you to come to our London office 2-3 days a week.
You\’ll also have the option of working from abroad for up to 120 days a year!* But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Subject to having the right to work in the country of choice
Diversity Statement
Zopa is proud to offer a workplace free from discrimination. Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. We are made up of nearly 50 nationalities, have a DE&I forum made up of Zopians wanting to make a difference and we are proud of our culture where everyone can bring their full self to work. Our approach to DE&I is reflected in our hiring process so please let us know if you require any reasonable adjustments.
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Senior Content Manager employer: Creativefuego
Contact Detail:
Creativefuego Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Content Manager
✨Tip Number 1
Get to know Zopa inside out! Familiarise yourself with their products and values. This way, when you get that interview, you can show them you’re not just another candidate but someone who truly understands their mission.
✨Tip Number 2
Network like a pro! Connect with current Zopa employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Prepare for your interview by practising common questions and crafting your own stories that highlight your experience. Make sure to align your answers with Zopa’s values and the role of Senior Content Manager – they want to see how you can make an impact!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Senior Content Manager
Some tips for your application 🫡
Show Your Passion for Content: When you're writing your application, let your enthusiasm for content creation shine through! We want to see how you can bring Zopa's voice to life and make finance feel more human. Share examples of your past work that demonstrate your creativity and editorial skills.
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Senior Content Manager role. Highlight your experience in fintech or fast-paced environments, and don’t forget to mention any collaboration with product teams or SEO agencies. We love seeing how you align with our goals!
Be Clear and Concise: We appreciate clarity, so keep your application straightforward and to the point. Use engaging language that reflects our tone of voice, and structure your content well. This is your chance to show us how you can simplify complex ideas and create compelling narratives.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our fantastic team at Zopa!
How to prepare for a job interview at Creativefuego
✨Know Zopa Inside Out
Before your interview, dive deep into Zopa's mission and values. Understand their unique approach to finance and how they aim to empower customers. This knowledge will help you align your answers with their vision and show that you're genuinely interested in being part of their journey.
✨Showcase Your Content Skills
Prepare examples of your previous content work, especially in fintech or fast-paced environments. Be ready to discuss how you've simplified complex ideas and created engaging content. Highlight your editorial skills and how you've adapted tone across different platforms to resonate with audiences.
✨Collaborate Like a Pro
Zopa values collaboration, so be prepared to discuss how you've worked with cross-functional teams in the past. Share specific instances where your input shaped product journeys or improved user experiences. This will demonstrate your ability to thrive in a team-oriented environment.
✨Data-Driven Mindset
Familiarise yourself with analytics tools and be ready to talk about how you've used data to inform your content strategies. Discuss any experience with A/B testing and SEO principles, as this will show that you can drive measurable improvements in user conversion and content performance.
