At a Glance
- Tasks: Support customer experience by managing complaints and promoting a learning culture.
- Company: Established not-for-profit social care company with a strong commitment to inclusivity.
- Benefits: Join a passionate team with opportunities for personal growth and development.
- Other info: Dynamic role within a diverse team, recognised for its commitment to equality.
- Why this job: Make a real difference in the lives of vulnerable adults while enhancing your skills.
- Qualifications: Experience in customer care, excellent communication, and strong IT skills.
The predicted salary is between 25000 - 30000 € per year.
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults.
We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.
The successful post holder will have proven experience in customer care and preferably has a background in social care. You will be an excellent communicator verbally and in writing and have a high level of IT skill.
You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback. You will also elicit good practice in recording complaints and promote a reflective and learning culture based on the range of feedback we receive.
The Customer Experience Officer will support all aspects of managing complaints including:
- recording
- responding directly to complainants
- acknowledging complaints
- allocating complaints
- reviewing outcomes
If you are interested in the role and would like to discuss it further please contact Helene Orchard, Customer Experience Manager on 0161 236 0829.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.
We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Travel Customer Experience Coordinator in Stockport employer: CREATIVE SUPPORT
Creative Support is an exceptional employer, offering a supportive and inclusive work environment in Stockport, where you can make a meaningful impact on the lives of vulnerable adults. With a strong commitment to employee development, recognised by our Investors in People Gold award, we provide ample opportunities for growth and learning within a passionate team dedicated to delivering high-quality social care. Join us to be part of a diverse organisation that values your contributions and promotes a culture of reflection and improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Customer Experience Coordinator in Stockport
✨Tip Number 1
Get to know the company! Research Creative Support and understand their values, especially their commitment to inclusivity and social care. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently during the actual interview.
✨Tip Number 3
Showcase your customer care experience! Be ready to share specific examples from your past roles where you've handled complaints or provided exceptional service. This will demonstrate your capability and fit for the Customer Experience Coordinator position.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a straightforward process, and it ensures your application gets to the right people quickly. Plus, it shows your enthusiasm for the role!
We think you need these skills to ace Travel Customer Experience Coordinator in Stockport
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us see your enthusiasm for customer care shine through! Share specific examples from your past experiences that highlight your proactive approach and caring nature.
Tailor Your Application:Make sure to customise your application to fit the role of Travel Customer Experience Coordinator. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for.
Be Clear and Concise:We appreciate clear communication, so keep your writing straightforward and to the point. Avoid jargon and ensure your application is easy to read – this will help us understand your qualifications better!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at CREATIVE SUPPORT
✨Know Your Stuff
Before the interview, make sure you understand Creative Support's mission and values. Familiarise yourself with their work in social care and how they support vulnerable adults. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Travel Customer Experience Coordinator, excellent communication is key. Prepare examples of how you've effectively handled customer complaints or feedback in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Be Ready for Complex Scenarios
Expect questions about dealing with complex complaints. Think of specific situations where you successfully managed difficult conversations or resolved issues. This will demonstrate your ability to handle the challenges that come with the role and your commitment to promoting a reflective culture.
✨Emphasise Your IT Skills
Since the role requires a high level of IT skill, be prepared to discuss your experience with relevant software or systems. If you have any examples of how you've used technology to improve customer experience or streamline processes, make sure to mention them during the interview.
