At a Glance
- Tasks: Support customer experience by managing complaints and promoting a learning culture.
- Company: Established not-for-profit social care company with a strong commitment to inclusivity.
- Benefits: Join a passionate team with opportunities for personal growth and development.
- Other info: Dynamic role within a diverse Quality Team, perfect for those seeking meaningful work.
- Why this job: Make a real difference in the lives of vulnerable adults while enhancing your skills.
- Qualifications: Experience in customer care, excellent communication, and strong IT skills.
The predicted salary is between 25000 - 30000 € per year.
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults. We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.
The successful post holder will have proven experience in customer care and preferably a background in social care. You will be an excellent communicator verbally and in writing and have a high level of IT skill. You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback.
You will also elicit good practice in recording complaints and promote a reflective and learning culture based on the range of feedback we receive. The Customer Experience Officer will support all aspects of managing complaints including:
- Recording
- Responding directly to complainants
- Acknowledging complaints
- Allocating complaints
- Reviewing outcomes
If you are interested in the role and would like to discuss it further please contact Helene Orchard, Customer Experience Manager on 0161 236 0829.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.
We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Customer Policy Lead in Stockport employer: CREATIVE SUPPORT
Creative Support is an exceptional employer, offering a supportive and inclusive work environment in Stockport, where you can make a meaningful impact on the lives of vulnerable adults. With a strong commitment to employee development, recognised by our Investors in People Gold award, we provide ample opportunities for growth and learning within a passionate team dedicated to delivering high-quality social care. Join us to be part of a diverse organisation that values your contributions and promotes a culture of reflection and improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Policy Lead in Stockport
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, especially those who work at Creative Support. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and social work. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your communication skills! During interviews, be clear and concise. Use examples from your past experiences to demonstrate how you've handled complaints or feedback effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Creative Support.
We think you need these skills to ace Customer Policy Lead in Stockport
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Policy Lead role. Highlight your experience in customer care and any relevant social care background. We want to see how your skills align with what we’re looking for!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application. We love a good storyteller, so share examples that showcase your ability to communicate effectively.
Demonstrate Your IT Skills:We’re looking for someone with a high level of IT skill, so make sure to mention any relevant software or tools you’re familiar with. If you’ve used specific systems for managing complaints or customer feedback, let us know!
Apply Through Our Website:To make sure your application gets to us, apply directly through our website. It’s the best way to ensure we see your application and can consider you for the role. We can’t wait to hear from you!
How to prepare for a job interview at CREATIVE SUPPORT
✨Know Your Stuff
Make sure you understand the ins and outs of customer care, especially in a social care context. Brush up on the principles of effective complaint management and be ready to discuss how you've handled similar situations in the past.
✨Show Your Communication Skills
As an excellent communicator, you'll need to demonstrate this during the interview. Practice articulating your thoughts clearly and concisely, and be prepared to provide examples of how you've effectively communicated with customers or colleagues in challenging situations.
✨Emphasise Your Flexibility
This role requires a proactive and flexible approach. Be ready to share instances where you've adapted to changing circumstances or taken on diverse tasks. Highlight your willingness to learn and grow within the role.
✨Reflect on Feedback
Since the role involves promoting a reflective culture, think about how you've used feedback to improve your practice. Prepare to discuss specific examples of how you've implemented changes based on customer feedback or complaints in previous roles.
