Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support our team by handling calls and providing essential advice during night shifts.
- Company: Join Creative Support, a leading provider of mental health and learning disability services.
- Benefits: Enjoy a probationary bonus, pension contributions, 28 days leave, and enhanced DBS paid by the company.
- Why this job: Gain valuable experience in social care while being part of a passionate and inclusive team.
- Qualifications: No specific qualifications required, just a caring attitude and good listening skills.
- Other info: Flexible rota system with shifts set in advance; must be eligible to work in the UK.
Are you calm, supportive and enjoy problem solving in your approach to work? We are looking for a caring, professional and person centred individual to join our Out of Hours advisory desk at Creative Support. Creative Support is an established provider of mental health and learning disability support services, with our Head Office based in the centre of Stockport.
As an Advisor on the Out of Hours desk, you are part of an important wider team who delivers high quality customer service, advice and support to our staff and service users 24/7 nationwide. The role involves receiving, logging and responding to a variety of telephone calls that come into the Out of Hours Desk. You will provide effective telephone and administration support to assist in the key functions of our waking night service.
This role is suitable for someone who is good at listening, enjoys fulfilling a duty of care, and likes to feel part of a valuable team. This role is perfect for someone who is looking to gain insight into the social care sector and enjoys responding to a fast paced environment.
The Out of Hours service runs with the support from a qualified and trained senior advisor, with wider oversight from the 24/7 Senior On-Call for more serious incidents, safeguardings and emergencies. You must be available to work on a rota system fulfilling up to 3 x 12 hour night shifts 20:00 - 08:00 per week. The rota is set well in advance to facilitate people as far as possible.
Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold awarded.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK. This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
If you require any advice on completing your application form, please call us on 0161 236 0829.
Out of Hours Advisor employer: Creative Support
Contact Detail:
Creative Support Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Out of Hours Advisor
✨Tip Number 1
Familiarise yourself with the mental health and social care sector. Understanding the challenges and needs of service users will help you demonstrate your commitment and suitability for the Out of Hours Advisor role during any discussions.
✨Tip Number 2
Practice active listening skills. Since the role involves responding to various calls, being able to listen attentively and respond appropriately is crucial. You might even consider role-playing scenarios with a friend to enhance your skills.
✨Tip Number 3
Showcase your problem-solving abilities. Think of examples from your past experiences where you've successfully resolved issues or provided support. This will highlight your capability to handle the fast-paced environment of the Out of Hours desk.
✨Tip Number 4
Be prepared to discuss your availability and flexibility regarding the rota system. Since the role requires working night shifts, demonstrating your willingness to adapt to this schedule can set you apart from other candidates.
We think you need these skills to ace Out of Hours Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Out of Hours Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Personal Statement: Write a compelling personal statement that reflects your calm and supportive nature, as well as your problem-solving skills. Use specific examples from your past experiences to demonstrate your suitability for the role.
Highlight Relevant Experience: Make sure to include any relevant experience in customer service or social care. Emphasise your ability to work in a fast-paced environment and your commitment to providing high-quality support.
Follow Application Instructions: Ensure you complete the online application form as instructed. Double-check that all sections are filled out accurately and submit your application via the Creative Support website using the provided vacancy reference number.
How to prepare for a job interview at Creative Support
✨Show Your Calmness
As an Out of Hours Advisor, you'll need to demonstrate your ability to stay calm under pressure. Prepare examples from your past experiences where you successfully managed stressful situations or resolved conflicts.
✨Emphasise Your Listening Skills
Listening is key in this role. During the interview, highlight instances where your active listening skills helped you understand and resolve a problem effectively. This will show that you can provide the support needed for service users.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific scenarios where you identified a problem and took steps to solve it. Creative Support values individuals who can think on their feet, so showcasing your problem-solving skills will be beneficial.
✨Express Your Team Spirit
Since this role involves being part of a wider team, share experiences that illustrate your ability to work collaboratively. Mention how you contribute to a positive team environment and support your colleagues.
