Training & Quality Lead in Lincoln, Lincolnshire

This is an exciting opportunity to support our Operations Manager to oversee our established Housing Related Support service. The service provides flexible and bespoke, outcome-focused support packages to vulnerable single people, couples, families, and expectant mothers over the age of sixteen to maintain their accommodation independently or who require HRS to access accommodation. The service offers support for up to 24 months, is fast-paced and outcome-focused. It also provides support to around 40 adults with low-level learning difficulties in their own homes over a longer period of time.

You will offer support to the Operations Manager to line manage a staff team to ensure that they are working to meet service user goals and aspirations. You will also undertake a range of holistic assessments. You will work in a strengths-based way to understand service user needs and risk, creating support plans and accurate records on our ECCO system. You will build warm and trusting relationships with commissioners of various services, ensuring they receive accurate and timely information.

You will support with case load management and assist the administrator in keeping accurate records of start and end dates and reasons, working with our finance team to ensure accurate invoicing at all times. You will work closely with North East Lincolnshire Council and FOCUS (Adult Social Care). You will attend Multi Agency Meetings and service user reviews to support staff.

You will complete service audits and quality checks across all areas of delivery, working on areas for improvement, using our ECCO system. You will work in a person-centred and flexible way to ensure that all staff meet the aspirations of those accessing the service. You will ensure the delivery of integrated interventions along their pathways to independence and recovery. The service is expected to support people with wide-ranging vulnerabilities and support needs, which may include a need for accommodation.

You will also work within a trauma-informed environment, understanding how to maximise the support you and your colleagues give to individuals. You will ensure we support individuals to:

• Budget and pay their bills
• Build on existing skills and interests and develop new ones, including education and training
• Maintain their home or move
• Manage their health and well-being by attending appointments and reporting concerns
• Enjoy a range of activities in the community

You will work with a range of partner agencies such as drug and alcohol services, social and private landlords, Adult Safeguarding teams, Probation Services, community policing, MIND, Navigo, The Job Centre Plus, local education providers, etc. You will build relationships with those in their network of support.

This role is predominantly during the working week and 9am to 5pm. The role will enable you to build valuable skills working with a range of adults in the community. Full training is provided, as is the opportunity to work towards QCF Diploma in Health and Social Care.

Benefits of working with Creative Support include a probationary bonus, pension contributions, 28 days Annual Leave, and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organisation - Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK. This post will not be open to Sponsorship under the UKVI scheme, and we are also unable to accept Skilled Worker Visas.