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- Tasks: Support customer experience by managing complaints and promoting a learning culture.
- Company: Creative Support, a passionate not-for-profit social care organisation.
- Benefits: Inclusive workplace, career development, and recognition as a Disability Confident Employer.
- Other info: Join a diverse team committed to positive change and continuous improvement.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your skills.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 24000 - 28000 £ per year.
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults. We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.
The successful post holder will have proven experience in customer care and preferably has a background in social care. You will be an excellent communicator verbally and in writing and have a high level of IT skill. You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback.
You will also elicit good practice in recording complaints and promote a reflective and learning culture based on the range of feedback we receive. The Customer Experience Officer will support all aspects of managing complaints including:
- Recording
- Responding directly to complainants
- Acknowledging complaints
- Allocating complaints
- Reviewing outcomes
You will ensure learning from compliments and make recommendations to improve our practice based on the positive feedback we receive.
If you are interested in the role and would like to discuss it further please contact Helene Orchard, Customer Experience Manager.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award. Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications.
Customer Experience Coordinator employer: CREATIVE SUPPORT
Contact Detail:
CREATIVE SUPPORT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator
✨Tip Number 1
Get to know the company! Research Creative Support and their values. Understanding their mission will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer care and social work. Think of examples from your past experiences that highlight your skills and how they align with the role.
✨Tip Number 4
Don’t forget to apply through the Creative Support website! It’s the best way to ensure your application gets seen. Plus, it shows you’re following their process, which is always a good look.
We think you need these skills to ace Customer Experience Coordinator
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer care shine through. We want to see that you genuinely care about supporting vulnerable adults and improving their experiences.
Tailor Your Experience: Make sure to highlight your relevant experience in customer care and social care. We’re looking for specific examples that demonstrate your skills and how they relate to the role of Customer Experience Coordinator.
Be Clear and Concise: Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and focus on communicating your ideas effectively.
Apply Through Our Website: Don’t forget to submit your application via the Creative Support website using the vacancy reference number. It’s the best way for us to receive your application and ensure it gets reviewed promptly!
How to prepare for a job interview at CREATIVE SUPPORT
✨Know Your Stuff
Before the interview, make sure you understand Creative Support's mission and values. Familiarise yourself with their work in social care and how they support vulnerable adults. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, excellent communication is key. Prepare examples of how you've effectively handled customer complaints or feedback in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage complex complaints. Think about potential scenarios you might face in the role and how you would approach them. This will demonstrate your proactive nature and ability to reflect on learning from experiences.
✨Emphasise Your IT Skills
Since a high level of IT skill is required, be prepared to discuss your experience with relevant software or systems. If you have specific examples of how you've used technology to improve customer experience or streamline processes, share those during the interview.