At a Glance
- Tasks: Support customer experience by managing complaints and promoting a learning culture.
- Company: Established not-for-profit social care company with a strong commitment to inclusivity.
- Benefits: Join a passionate team with opportunities for personal growth and development.
- Other info: Dynamic role within a diverse team, recognised for its commitment to equality.
- Why this job: Make a real difference in the lives of vulnerable adults while enhancing your skills.
- Qualifications: Experience in customer care, excellent communication, and strong IT skills.
The predicted salary is between 24000 - 28000 € per year.
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults.
We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.
The successful post holder will have proven experience in customer care and preferably a background in social care. You will be an excellent communicator verbally and in writing and have a high level of IT skill.
You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback. You will also elicit good practice in recording complaints and promote a reflective and learning culture based on the range of feedback we receive.
The Customer Experience Officer will support all aspects of managing complaints including:
- recording
- responding directly to complainants
- acknowledging complaints
- allocating complaints
- reviewing outcomes
If you are interested in the role and would like to discuss it further please contact Helene Orchard, Customer Experience Manager.
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.
We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Travel Customer Experience Coordinator employer: Creative Support Ltd
Creative Support is an exceptional employer, offering a supportive and inclusive work environment in Stockport, where you can make a meaningful impact on the lives of vulnerable adults. With a strong commitment to employee development, recognised by our Investors in People Gold award, we provide ample opportunities for growth and learning within a diverse and dynamic team. Join us to be part of a passionate organisation that values your contributions and promotes a culture of reflection and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Travel Customer Experience Coordinator
✨Tip Number 1
Get to know the company! Research Creative Support and understand their values, especially their commitment to inclusivity and social care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when discussing your experience in customer care.
✨Tip Number 3
Showcase your IT skills! Be prepared to discuss your proficiency with various software and tools that can aid in managing complaints and feedback. If you have any relevant certifications or examples of past work, make sure to highlight them during your conversations.
✨Tip Number 4
Apply through our website! Make sure to submit your application via the Creative Support website as instructed. This not only shows that you can follow directions but also ensures your application is seen by the right people. Good luck!
We think you need these skills to ace Travel Customer Experience Coordinator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer care and social care. We want to see how your skills align with the role of Travel Customer Experience Coordinator, so don’t hold back!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your IT Skills:We’re looking for someone with a high level of IT skill, so be sure to mention any relevant software or tools you’re familiar with. This will help us see how you can hit the ground running in our busy Quality Team.
Apply Through Our Website:Remember, applications must be submitted via the Creative Support website. It’s super easy, and we promise it’s worth it! Just follow the instructions and use the vacancy reference number provided.
How to prepare for a job interview at Creative Support Ltd
✨Know Your Stuff
Before the interview, make sure you understand Creative Support's mission and values. Familiarise yourself with their work in social care and how they support vulnerable adults. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Travel Customer Experience Coordinator, excellent communication is key. Prepare examples of how you've effectively handled customer complaints or feedback in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Demonstrate Flexibility and Proactivity
This role requires a proactive approach and flexibility. Think of instances where you've adapted to changing situations or taken the initiative to improve processes. Be ready to discuss how you can bring this mindset to the Customer Experience function.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team dynamics, the types of complaints you might handle, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
