Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the go-to person for IT hardware and AV support, ensuring everything runs smoothly.
- Company: Join a passionate and inclusive organisation committed to diversity and excellence.
- Benefits: Enjoy a probationary bonus, pension contributions, 33 days leave, and free life assurance.
- Why this job: Make a real difference by helping staff with tech issues and enhancing their work experience.
- Qualifications: Strong communication skills and a knack for troubleshooting hardware and AV problems.
- Other info: Flexible hours available, with opportunities for career growth in a supportive team.
The predicted salary is between 28800 - 43200 £ per year.
You will act as the primary point of contact for staff requiring IT hardware or audio-visual support, delivering a responsive, approachable and professional service. Your responsibilities will include coordinating the procurement, setup and day-to-day management of hardware and AV equipment—such as desktops, laptops and meeting-room technology—while maintaining accurate records and ensuring all equipment remains available, reliable and cost-effective.
You will provide user-focused first-line support for hardware and audio-visual issues. This includes assisting staff with meeting-room setups, video-conferencing and presentations, resolving common hardware faults, and troubleshooting problems in a clear, calm and reassuring manner. Where needed, you will liaise with external suppliers or internal technical teams to ensure problems are resolved quickly and with minimal disruption to users.
You will build positive working relationships with staff and managers by delivering excellent customer care, clearly communicating progress, managing expectations and will take ownership of your caseload, prioritising requests effectively while working flexibly and collaboratively as part of a supportive team.
Key Responsibilities- Act as the first point of contact for staff requiring hardware and audio-visual support, providing a friendly, professional and timely service
- Set up, configure and support IT hardware and AV equipment, including laptops, peripherals and meeting room technology
- Provide on-the-spot assistance for meetings, video conferencing and presentations, ensuring technology is easy to use and reliable
- Diagnose and resolve first-line hardware and AV issues, escalating more complex problems where appropriate
- Maintain accurate records of hardware and AV assets, including tracking equipment allocation and lifecycle management
- Coordinate the ordering, replacement and disposal of hardware and AV equipment in line with organisational policies
- Communicate clearly with users, keeping them informed of progress and managing expectations
- Take ownership of assigned requests and prioritise workload to meet service standards
We can offer full time (37.5 hours) or part-time hours, subject to a minimum of 30 hours, with the expectation of some flexibility to attend evening meetings and undertake national travel. The post will be based in our Head Office in Stockport. Our offices are readily accessible on public transport as we are based in the centre of Stockport close to the mainline train station.
For more information about this role please do not hesitate to contact Tracey Cornhill by email to Tracey.Cornhill@creativesupport.co.uk
Benefits of working with Creative Support include a probationary bonus, pension contributions, free life assurance, 33 days Leave and company paid enhanced DBS. We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.
Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications. We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas.
In order to apply, please read the job description and then complete the online application form using the links above. You can also download a copy of our application form using the links above. Completed Application Forms must be submitted to our Head Office address or emailed to recruitment@creativesupport.co.uk to be considered for the vacancy. If you have not received a response to your application within 10 working days of the closing date please accept this as notification of an unsuccessful application. Unsuccessful applicants must wait 6 months before reapplying.
If you require any advice on completing your application form, please call us on 0161 236 0829.
Recruitment Department, Creative Support Ltd, Wellington House, 131 Wellington Road South, Stockport, SK1 3TS
Hardware Officer in Stockport employer: Creative Support Ltd
Contact Detail:
Creative Support Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hardware Officer in Stockport
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see how they interact with staff and clients. This will help you tailor your responses and show that you're a great fit for their team.
✨Tip Number 2
Practice your troubleshooting skills! Since you'll be dealing with hardware and AV issues, brush up on common problems and solutions. Being able to demonstrate your knowledge in real-time can really impress the interviewers.
✨Tip Number 3
Don’t forget to prepare questions for your interviewers. Ask about their current hardware setup or how they handle AV challenges. This shows your interest and helps you gauge if the role is right for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Hardware Officer in Stockport
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Hardware Officer. Make sure you understand the key responsibilities and how your skills match up!
Show Off Your Customer Service Skills: Since you'll be the go-to person for IT hardware and AV support, highlight any experience you have in customer service. We want to see how you can deliver a friendly and professional service to our staff.
Be Clear and Concise: When filling out the application form, keep your answers clear and to the point. We appreciate straightforward communication, so make sure you convey your thoughts without unnecessary fluff!
Apply Through Our Website: Don’t forget to submit your application via our website! It’s the best way to ensure it gets to us. Plus, you’ll find all the necessary links there to help you along the way.
How to prepare for a job interview at Creative Support Ltd
✨Know Your Tech
Familiarise yourself with the types of hardware and AV equipment mentioned in the job description. Be ready to discuss your experience with desktops, laptops, and meeting-room technology. This shows you’re not just a techie but someone who understands the specific needs of the role.
✨Customer Care is Key
Prepare examples of how you've provided excellent customer service in previous roles. Think about times when you’ve resolved issues calmly and effectively. This will demonstrate your ability to build positive relationships with staff and manage expectations.
✨Problem-Solving Mindset
Brush up on common hardware faults and troubleshooting techniques. Be ready to explain how you would approach diagnosing and resolving issues. Showing that you can think on your feet will impress interviewers looking for a proactive Hardware Officer.
✨Stay Organised
Highlight your organisational skills by discussing how you keep track of hardware and AV assets. Mention any systems or methods you use to maintain accurate records and manage workloads. This will reassure them that you can handle the responsibilities of the role efficiently.
