At a Glance
- Tasks: Manage telecoms, solve user problems, and provide IT support in a dynamic team.
- Company: Join Creative Support, a passionate and inclusive organisation making a difference.
- Benefits: Enjoy 25 days leave, career development, and a supportive work environment.
- Other info: Located in Stockport, easily accessible by public transport.
- Why this job: Kickstart your career in telecoms with hands-on experience and training opportunities.
- Qualifications: Customer service experience and basic IT skills are a plus.
The predicted salary is between 25000 - 30000 £ per year.
Role Overview
We are currently recruiting a Telecoms Administrator to join our friendly Head Office team in Stockport.
This is a busy and responsible role, ideal for someone with an organised approach to problem‑solving who can provide great customer service.
You will coordinate the purchasing and management of telecoms for the organisation, including mobiles, landlines and broadband.
This will require a confident individual who is proactive in identifying and following up faults, user problems and billing issues.
You will be accountable for your own caseload while working flexibly as part of a wider team.
In addition, you will provide first-line support for basic IT and connectivity issues, including setting up and maintaining networked printers, troubleshooting Wi‑Fi and connectivity problems, and liaising with external suppliers or internal teams where required to ensure issues are resolved efficiently.
Responsibilities
- Coordinate the purchasing and management of telecoms (mobiles, landlines, broadband).
- Identify and follow up faults, user problems, and billing issues.
- Maintain accurate records and database entries.
- Provide first‑line IT and connectivity support.
- Work flexibly as part of a wider team.
Qualifications
- Prior experience in a customer service, administrative or person‑facing role.
- Good standard of numeracy and literacy.
- Competent in IT, including Excel and database maintenance.
- Ability to input data accurately and maintain up‑to‑date records.
- Ideal for a trainee, graduate or telecoms engineer with an interest in telecommunications.
Benefits
- Supportive work environment
- Career development opportunities
- High level of training and development through our Creative Academy
- Pension with company contribution
- Free life assurance
- 25 days paid annual leave plus bank holidays, and an additional day off for your birthday
- Location
Our offices are located in the centre of Stockport and are easily accessible by public transport.
About Creative Support
Creative Support is a national organisation with charitable status that provides care and support to people across England.
We are also a Registered Social Landlord managing around 1,000 units of supported housing and operate as a large employer with multiple locations.
EEO Statement
We are a passionate, inclusive, and anti‑racist organization.
We are a Stonewall Diversity Champion, Disability Confident Employer, and have recently received the Investors in People Gold award.
Application Note
This post will not be open to sponsorship and we are unable to accept applicants with Skilled Worker Visas.
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Telecoms Administrator in Manchester employer: Creative Support Ltd
Creative Support Ltd is an excellent employer, offering a supportive work environment in Stockton-On-Tees where you can thrive as a Temporary Receptionist & Admin. With a focus on employee growth through further training and career progression opportunities, alongside generous benefits like 20 days annual leave and a probationary bonus, we prioritise your professional development while fostering a friendly and collaborative culture.
