At a Glance
- Tasks: Support customer experience by managing complaints and enhancing service quality.
- Company: Established not-for-profit social care company with a strong reputation.
- Benefits: Rewarding role, inclusive culture, and opportunities for personal growth.
- Other info: Join a passionate team committed to inclusivity and diversity.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your skills.
- Qualifications: Experience in customer care and social care, with strong communication and IT skills.
The predicted salary is between 24000 - 30000 £ per year.
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults. We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport. The successful post holder will have proven experience in customer care and preferably a background in social care. The role will involve excellent verbal and written communication, high level IT skill, and working within a busy and diverse Quality Team to support the Customer Experience Manager with complex complaints and customer feedback.
Responsibilities
- The Customer Experience Officer will support all aspects of managing complaints, including recording, responding directly to complainants, acknowledging complaints, allocating complaints and reviewing outcomes.
- The role will also involve learning from compliments and making recommendations to improve practice based on positive feedback.
Qualifications
- Experience in customer care and a background in social care;
- Excellent verbal and written communication skills;
- High proficiency with IT;
- Ability to work independently and within a team;
- Proactive and caring attitude.
This post will not be open to sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Equal Opportunity
We are passionate, inclusive, and anti‐racist – Stonewall Diversity Champion, Disability Confident Employer.
Customer Experience Coordinator in Manchester employer: Creative Support Ltd
Creative Support is an exceptional employer that prioritises the well-being of its employees while making a meaningful impact in the lives of vulnerable adults. Located in Stockport, our inclusive and supportive work culture fosters professional growth through continuous learning opportunities and a commitment to diversity. Join us to be part of a dedicated team where your contributions are valued, and you can truly make a difference in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, especially those who work at Creative Support. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and social support. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show off your IT skills! Be ready to discuss how you've used technology to improve customer experiences in the past. Bring examples of how you've handled complaints or feedback effectively.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team and making a difference in the lives of vulnerable adults.
We think you need these skills to ace Customer Experience Coordinator in Manchester
Some tips for your application 🫡
Show Your Passion for Customer Care:When writing your application, let us see your enthusiasm for customer care shine through! Share specific examples from your past experiences that highlight your proactive and caring attitude, especially in social care settings.
Tailor Your Application:Make sure to customise your application to fit the role of Customer Experience Coordinator. Use keywords from the job description and demonstrate how your skills align with the responsibilities outlined, particularly around managing complaints and feedback.
Keep It Clear and Concise:We appreciate clarity! Ensure your written communication is straightforward and easy to read. Avoid jargon and keep your sentences short and to the point, showcasing your excellent verbal and written communication skills.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity within our diverse Quality Team.
How to prepare for a job interview at Creative Support Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Experience Coordinator inside out. Familiarise yourself with Creative Support's mission and values, especially their approach to social care. This will help you demonstrate your genuine interest in the company and how your experience aligns with their goals.
✨Showcase Your Communication Skills
Since excellent verbal and written communication is key for this role, prepare examples that highlight your skills. Think about times when you've successfully managed complaints or provided exceptional customer service. Practising these scenarios can help you articulate your experiences clearly during the interview.
✨Be Proactive and Caring
Creative Support is looking for someone who embodies a proactive and caring attitude. During the interview, share instances where you've gone above and beyond for customers or colleagues. This will show that you not only understand the importance of empathy in social care but also that you're ready to take initiative.
✨Prepare for IT Questions
With high proficiency in IT being a requirement, brush up on any relevant software or tools you might be using in the role. Be ready to discuss your experience with technology in customer care settings, as well as how you’ve used IT to improve processes or enhance customer experiences.
