Service Administration Officer in London

An exciting opportunity has arisen to join our not‑for‑profit organisation as an Administrator.

We are seeking a Graduate or professional who is highly proactive and well‑organised to support operational and administrative output.

You will provide efficient support to services dedicated to supporting adults with learning disabilities, as well as older people with a range of support needs.

You will also work closely with the Area Manager (Tower Hamlets) in line with the needs of the organisation.

An excellent standard of verbal and written English is essential as well as an interest in working in the not‑for‑profit/health and social care sector.

We are looking for a highly motivated and proactive individual to join our expanding London team, providing administrative and operational support to our seven services in Tower Hamlets and Wandsworth.

The successful candidate will be based in Tower Hamlets or Wandsworth and will occasionally travel to other parts of London to support our services as needed.

Duties will include (but are not limited to)

• Maintaining the client files in line with CQC standards including creating and updating staff files and documentation.
• Assisting Registered Managers with additional administration support during and prior to CQC and Local Authority inspections.
• Completing minutes at a variety of different meetings (including HR investigations and disciplinary hearings).
• Providing support to managers to complete internal audits and spot checks when required.
• Assisting in setting up local training facilities.
• Getting involved in client activities when required.

An amiable manner as well as excellent customer care skills and professionalism is essential.

You must have a warm and helpful telephone manner and the ability to take detailed messages and signpost individuals to the appropriate people.

The role requires an individual with excellent attention to detail as well as the ability to multi‑task to complete competing deadlines.

The skills to accurately input data onto databases, minute meetings and use Microsoft Word, Excel and Outlook are essential.

You will enjoy working as a team as well as using your initiative and working independently.

You will receive visible and supportive management from our team and the opportunity to gain valuable experience in the health and social care and not‑for‑profit sector in this fulfilling and varied role.

This role will suit someone with loads of gumption and enthusiasm who relishes a new challenge each day.

Creative Support is an Investors in People, Stonewall Diversity Champion and equal opportunities employer, committed to delivering local high‑quality care through a well‑established and supported local work force.

We welcome the opportunity to have a chat about the role so please contact Deepika Thapa, Area Manager on or email

Vacancy Reference Number: 84406

Applications for this role must be submitted via the Creative Support website using the above vacancy reference number

Benefits of working with Creative Support include a probationary bonus, pension contributions, 33 days Leave and company paid enhanced DBS.

We are a passionate, inclusive, and anti‑racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received Investors in People Gold award.

Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications.

We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship and we are unable to accept applicants with Skilled Worker Visas.

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