At a Glance
- Tasks: Support customer experience by managing complaints and promoting a learning culture.
- Company: Creative Support, a not-for-profit social care company with a Good CQC rating.
- Benefits: Inclusive workplace, career development opportunities, and a supportive team environment.
- Other info: Join a passionate team committed to diversity and inclusion.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your skills.
- Qualifications: Experience in customer care, excellent communication, and strong IT skills.
The predicted salary is between 24000 - 28000 € per year.
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults.
We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport. The successful post holder will have proven experience in customer care and preferably has a background in social care. You will be an excellent communicator verbally and in writing and have a high level of IT skill.
You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback. You will also elicit good practice in recording complaints and promote a reflective and learning culture based on the range of feedback we receive.
The Customer Experience Officer will support all aspects of managing complaints including:
- Recording
- Responding directly to complainants
- Acknowledging complaints
- Allocating complaints
- Reviewing outcomes
You will ensure learning from compliments and make recommendations to improve our practice based on the positive feedback we receive.
If you are interested in the role and would like to discuss it further please contact Helene Orchard, Customer Experience Manager.
We are a passionate, inclusive, and anti-racist organization - Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award. Applications are reviewed as they are received; we do not provide feedback for unsuccessful applications.
We can only accept applications from candidates who are located in and eligible to work within the UK - This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Customer Experience Coordinator (Not Specified) in Kensington employer: Creative Support Ltd
Creative Support is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Stockport. With a strong commitment to employee development, we offer numerous growth opportunities and have been recognised with the Investors in People Gold award. Our culture prioritises collaboration and learning, making it a fulfilling place for those passionate about making a difference in the lives of vulnerable adults.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator (Not Specified) in Kensington
✨Tip Number 1
Get to know the company! Research Creative Support and understand their values, especially their commitment to inclusivity and social care. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently when discussing your experience in customer care.
✨Tip Number 3
Showcase your problem-solving abilities! Be ready to discuss specific examples where you've successfully managed complaints or feedback in the past. Highlighting your proactive approach will resonate well with the Customer Experience Manager.
✨Tip Number 4
Apply through our website! Make sure to submit your application via the Creative Support site using the vacancy reference number. This ensures your application is seen by the right people and increases your chances of landing that interview!
We think you need these skills to ace Customer Experience Coordinator (Not Specified) in Kensington
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer care and social care. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors before hitting send!
Highlight Your IT Skills:We’re looking for someone with a high level of IT skill, so mention any relevant software or tools you’re familiar with. If you’ve used specific systems in previous roles, let us know how they helped improve customer experiences.
Apply Through Our Website:Remember, applications must be submitted via the Creative Support website using the vacancy reference number. It’s the best way for us to keep track of your application, so don’t skip this step!
How to prepare for a job interview at Creative Support Ltd
✨Know Your Stuff
Before the interview, make sure you understand Creative Support's mission and values. Familiarise yourself with their work in social care and how they support vulnerable adults. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Customer Experience Coordinator, communication is key. Prepare examples of how you've effectively handled customer complaints or feedback in the past. Use the STAR method (Situation, Task, Action, Result) to structure your responses and highlight your problem-solving abilities.
✨Be Ready for Scenario Questions
Expect questions that assess your ability to manage complex complaints. Think about potential scenarios you might face in the role and how you would approach them. This will demonstrate your proactive nature and ability to reflect on learning from experiences.
✨Emphasise Your IT Skills
Since a high level of IT skill is required, be prepared to discuss your experience with relevant software or systems. If you have used any specific tools for recording complaints or managing customer feedback, mention those and explain how they helped improve processes.
