At a Glance
- Tasks: Support customer experience by managing complaints and promoting a learning culture.
- Company: Creative Support, a passionate not-for-profit social care organisation.
- Benefits: Inclusive workplace, career development opportunities, and a supportive team environment.
- Other info: Join a diverse team committed to positive change and community support.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your skills.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 24000 - 28000 € per year.
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults. We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.
The successful post holder will have proven experience in customer care and preferably a background in social care. You will be an excellent communicator verbally and in writing and have a high level of IT skill. You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback.
You will also elicit good practice in recording complaints and promote a reflective and learning culture based on the range of feedback we receive. The Customer Experience Officer will support all aspects of managing complaints including:
- Recording
- Responding directly to complainants
- Acknowledging complaints
- Allocating complaints
- Reviewing outcomes
You will ensure learning from compliments and make recommendations to improve our practice based on the positive feedback we receive.
If you are interested in the role and would like to discuss it further please contact Helene Orchard, Customer Experience Manager.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award. Applications are reviewed as they are received, we do not provide feedback for unsuccessful applications.
We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Customer Experience Coordinator in Fallowfield employer: Creative Support Ltd
Creative Support is an exceptional employer, renowned for its commitment to social care and the well-being of vulnerable adults. Located in Stockport, our inclusive work culture fosters personal and professional growth, offering employees the chance to make a meaningful impact while being part of a supportive team. With accolades such as the Investors in People Gold award and recognition as a Disability Confident Employer, we prioritise employee development and a reflective learning environment, making us a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Coordinator in Fallowfield
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, especially those who work at Creative Support. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer experience and social care. We recommend using the STAR method to structure your answers – it’ll help you showcase your skills effectively!
✨Tip Number 3
Show your passion for customer care! During interviews, share specific examples of how you've handled complaints or feedback in the past. This will demonstrate your proactive approach and commitment to improving customer experiences.
✨Tip Number 4
Don’t forget to apply through the Creative Support website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity and ready to join their amazing team.
We think you need these skills to ace Customer Experience Coordinator in Fallowfield
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in customer care and social care. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, ensure your application reflects that. Use clear, concise language and check for any typos or errors – we love attention to detail!
Highlight Your IT Skills:As a Customer Experience Coordinator, you'll need strong IT skills. Mention any relevant software or tools you’re familiar with, especially those related to managing complaints or customer feedback.
Apply Through Our Website:Don’t forget to submit your application via the Creative Support website using the vacancy reference number. It’s the best way for us to receive your application and get you in the running for this exciting opportunity!
How to prepare for a job interview at Creative Support Ltd
✨Know Your Customer Care Basics
Make sure you brush up on your customer care principles. Since the role involves dealing with complaints and feedback, be ready to discuss your previous experiences in handling difficult situations and how you turned them into positive outcomes.
✨Showcase Your Communication Skills
As an excellent communicator, you’ll need to demonstrate both verbal and written skills during the interview. Prepare examples of how you've effectively communicated with customers or colleagues, especially in challenging scenarios.
✨Familiarise Yourself with Social Care
Since a background in social care is preferred, do some research on the sector. Understand the challenges faced by vulnerable adults and think about how your role can make a difference in their lives. This will show your genuine interest in the field.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving abilities. Think of specific instances where you’ve managed complaints or feedback, and be ready to explain your thought process and the outcomes of your actions.
