At a Glance
- Tasks: Support customer experience by managing complaints and promoting a learning culture.
- Company: Creative Support, a passionate not-for-profit social care organisation.
- Benefits: Inclusive workplace, career development, and recognition as a Disability Confident Employer.
- Other info: Join a diverse team committed to social impact and continuous improvement.
- Why this job: Make a real difference in the lives of vulnerable adults while developing your skills.
- Qualifications: Experience in customer care and strong communication skills required.
The predicted salary is between 25000 - 30000 € per year.
Creative Support is an established not for profit social care company with an excellent level of achievements at rating Good with CQC (Care Quality Commission) supporting over 6,000 vulnerable adults.
We are looking for a proactive and caring individual who is flexible and interested in carrying out a diverse and rewarding role within the Customer Experience function at our head office in Stockport.
The successful post holder will have proven experience in customer care and preferably has a background in social care. You will be an excellent communicator verbally and in writing and have a high level of IT skill.
You would be working within a busy and diverse Quality Team and support our Customer Experience Manager to deal with some of the more complex complaints and customer feedback. You will also elicit good practice in recording complaints and promote a reflective and learning culture based on the range of feedback we receive.
The Customer Experience Officer will support all aspects of managing complaints including:
- recording
- responding directly to complainants
- acknowledging complaints
- allocating complaints
- reviewing outcomes
If you are interested in the role and would like to discuss it further please contact Helene Orchard, Customer Experience Manager.
Applications for this role must be submitted via the Creative Support website using the above vacancy reference number.
We are a passionate, inclusive, and anti-racist organization – Stonewall Diversity Champion, Disability Confident Employer who have recently received an Investors in People Gold award.
We can only accept applications from candidates who are located in and eligible to work within the UK – This post will not be open to Sponsorship under the UKVI scheme, and we are unable to accept applicants with Skilled Worker Visas.
Customer Policy Lead employer: Creative Support Ltd
Creative Support is an exceptional employer, renowned for its commitment to social care and the well-being of vulnerable adults. Located in Stockport, our inclusive and supportive work culture fosters personal and professional growth, offering employees opportunities to develop their skills while making a meaningful impact in the community. With accolades such as the Investors in People Gold award and recognition as a Disability Confident Employer, we prioritise a diverse workforce and a reflective learning environment that empowers our team members to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Policy Lead
✨Tip Number 1
Network like a pro! Reach out to people in the social care sector, especially those who work at Creative Support. A friendly chat can open doors and give you insights that might just help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer care and social support. We recommend role-playing with a friend or using online resources to boost your confidence and communication skills.
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with the hiring team, share why you care about supporting vulnerable adults and how your experience aligns with their mission.
✨Tip Number 4
Don’t forget to apply through the Creative Support website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the opportunity.
We think you need these skills to ace Customer Policy Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in customer care and social care. We want to see how your skills align with the role of Customer Policy Lead, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since this role requires excellent verbal and written communication, ensure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors – we love attention to detail!
Highlight Your IT Skills:As a Customer Policy Lead, you’ll need a high level of IT skill. Mention any relevant software or tools you’re familiar with, especially those related to managing complaints or customer feedback. We’re keen to know how tech-savvy you are!
Apply Through Our Website:Remember, applications must be submitted via the Creative Support website. It’s super easy! Just follow the instructions and use the vacancy reference number provided. We can’t wait to see your application!
How to prepare for a job interview at Creative Support Ltd
✨Know Your Stuff
Before the interview, make sure you understand Creative Support's mission and values. Familiarise yourself with their work in social care and how they support vulnerable adults. This will show your genuine interest in the role and help you connect your experience to their needs.
✨Showcase Your Communication Skills
As a Customer Policy Lead, excellent communication is key. Prepare examples of how you've effectively communicated in previous roles, especially in handling complaints or feedback. Practise articulating these experiences clearly and confidently during the interview.
✨Demonstrate Flexibility and Proactivity
Creative Support values proactive individuals. Think of instances where you've gone above and beyond in your previous roles, particularly in customer care or social services. Be ready to discuss how you can bring that same energy to their team.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the company culture. This not only shows your interest but also helps you gauge if this is the right fit for you. Ask about how they handle complex complaints or promote a learning culture.
