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For Companies At a Glance
- Tasks: Lead the Visitor Experience team to create unforgettable moments for every guest.
- Company: Join The Pitt, a vibrant hub for arts and culture.
- Benefits: Enjoy a competitive salary, flexible hours, and a fun work environment.
- Why this job: Make a real difference in visitor experiences and foster community engagement.
- Qualifications: Strong leadership skills and a passion for customer service.
- Other info: Dynamic role with opportunities for growth in a creative setting.
The predicted salary is between 28000 - 42000 £ per year.
The Visitor Experience (VE) Manager is responsible for ensuring every visitor at The Pitt has a positive, memorable experience. Reporting to the Head of Operations and Programme, the VE Manager leads by example, setting and maintaining high customer service standards, carrying out regular site inspections, and helping build an inclusive, welcoming environment for all.
The role includes:
- Increasing food and beverage sales
- Responding to visitor feedback
- Supporting clear communication across departments
- Handling staff recruitment and training
- Managing financial targets
- Ensuring full compliance with health and safety regulations
Overall, the VE Manager will boost visitor engagement, encourage repeat visits, and support the ongoing success of Granton Project CIC.
Details:
- Salary: £35,000
- Contract: Permanent, 40 hours per week across 7 days
- The normal working pattern includes regular weekends with days off typically taken Monday-Thursday
The deadline is Thursday 12 February 2026 at 12:00.
Visitor Experience Manager employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Visitor Experience Manager role.
✨Tip Number 2
Prepare for interviews by researching The Pitt and understanding their visitor experience goals. We want you to show how your skills can enhance their mission. Practice common interview questions and think about how you can demonstrate your customer service expertise.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to remind them why you’re the perfect fit for the VE Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. We’re here to support you in your job search, so take advantage of all the resources we offer to help you stand out.
We think you need these skills to ace Visitor Experience Manager
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let us see your enthusiasm for creating memorable experiences. Share any relevant stories or examples that highlight your commitment to customer service and how you’ve made a positive impact in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our goals at The Pitt, so don’t hold back on showcasing your relevant achievements!
Highlight Teamwork and Leadership Skills: As a Visitor Experience Manager, you’ll be leading a team. Use your application to demonstrate your leadership style and how you’ve successfully managed teams in the past. We love seeing examples of collaboration and how you’ve fostered a positive work environment.
Keep It Clear and Concise: While we appreciate creativity, make sure your application is easy to read and straight to the point. Use clear language and structure your information logically. Remember, first impressions count, so let’s make yours shine by being professional yet approachable!
How to prepare for a job interview at Creative Scotland
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Pitt and its offerings. Visit the site if you can, check out their food and beverage options, and understand the visitor experience they aim to create. This will show your genuine interest and help you discuss how you can enhance that experience.
✨Showcase Your Customer Service Skills
As a Visitor Experience Manager, customer service is key. Prepare examples from your past roles where you’ve gone above and beyond for customers. Think about how you handled feedback or resolved issues, as this will demonstrate your ability to maintain high standards and create a welcoming environment.
✨Highlight Team Leadership Experience
This role involves managing staff recruitment and training, so be ready to talk about your leadership style. Share specific instances where you’ve successfully led a team, trained new staff, or improved team dynamics. This will illustrate your capability to foster an inclusive atmosphere.
✨Understand Financial Targets and Compliance
Familiarise yourself with basic financial management and health and safety regulations relevant to visitor experiences. Be prepared to discuss how you would approach meeting financial targets while ensuring compliance. This shows you’re not just focused on the visitor experience but also on the operational side of things.
