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- Tasks: Supervise box office services and ensure top-notch customer care at various venues.
- Company: Join the Usher Hall team, a key player in Edinburgh's vibrant arts scene.
- Benefits: Competitive salary, permanent position, and a chance to work in a dynamic environment.
- Why this job: Be part of exciting events and make a difference in the arts community.
- Qualifications: Experience in ticketing operations and strong people management skills required.
- Other info: Evening and weekend work essential; great opportunity for career growth.
The predicted salary is between 27257 - 29850 £ per year.
We are looking for a Ticketing Services Supervisor to join the team and assist in the supervision of the box office service at various venues. Evening and weekend work is essential.
Position: Ticketing Services Supervisor
Employer: Usher Hall (City of Edinburgh Council)
Contract Type: Permanent
Annual Salary: £27,257 - £29,850
Hours: 36 Hours per week - Evening and Weekend work Essential.
Reports To: Ticketing Services Duty Manager.
Qualifications, training & professional membership:
- Educated to HND level or equivalent (desired).
- Training in Spektrix ticketing systems (desired).
Ticketing Services Management:
- Significant experience of working in a computerised ticketing operation for a busy, high profile arts organisation, including event set-up and financial reconciliation.
- Experience of working with a wide variety of individuals, from audiences to major clients.
- Experience of delivering a first-class standard of customer care to both audiences and clients.
People Management:
- Experience of managing members of the public, solving customer issues without calling on senior managers.
Planning and Delivery:
- Ability to deliver ticketing services successfully in a pressurised environment with strict deadlines.
- Ability to demonstrate a history of working hours that are best suited to meeting the needs of the service.
- Ability to be proactive in problem solving and workload management.
Team Working:
- Ability to lead teams as well as work effectively within one.
- Ability to maintain positive relationships across multiple service areas.
- Ability to contribute to management team planning.
Administration:
- Experience of undertaking administrative tasks that will result in meeting required service standards and legal compliance for hirers and ticket buyers relating to contractual agreements, legal obligations, payments, and other relevant obligations.
- Ability to administrate own area of work without additional support.
The deadline is Thursday 23 April 2026 at 23:55.
Ticketing Services Supervisor employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Services Supervisor
✨Tip Number 1
Network like a pro! Reach out to folks in the ticketing and events industry, especially those who work at venues similar to Usher Hall. A friendly chat can lead to insider info about job openings or even a recommendation.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or networking events, be ready to discuss your experience with ticketing systems and customer care. Make it clear how you can bring value to their team.
✨Tip Number 3
Be proactive! If you see a job opening that excites you, don’t wait for the deadline. Apply through our website and follow up with a quick email to express your enthusiasm. It shows initiative and keeps you on their radar.
✨Tip Number 4
Prepare for the interview! Research Usher Hall and think about how your experience aligns with their needs. Be ready to share examples of how you've successfully managed teams and delivered top-notch customer service under pressure.
We think you need these skills to ace Ticketing Services Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your ticketing services management experience and any relevant qualifications to show us you’re the perfect fit for the role.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about ticketing services and how your background makes you an ideal candidate. Don’t forget to mention your experience with customer care and team management!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've successfully managed customer issues or delivered services under pressure. We want to see that you can handle the fast-paced environment of a busy box office!
Apply Through Our Website: To make sure your application gets to us, apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on this exciting opportunity!
How to prepare for a job interview at Creative Scotland
✨Know Your Ticketing Systems
Make sure you brush up on your knowledge of ticketing systems, especially Spektrix if you have experience with it. Familiarise yourself with how it works and be ready to discuss any relevant experiences you've had in a busy ticketing environment.
✨Showcase Your Customer Care Skills
Prepare examples that highlight your ability to deliver first-class customer service. Think about times when you resolved customer issues effectively without needing to escalate them. This will demonstrate your problem-solving skills and your ability to manage people.
✨Demonstrate Team Leadership
Be ready to talk about your experience in leading teams and maintaining positive relationships. Share specific instances where you successfully collaborated with others or led a team under pressure, as this is crucial for the role.
✨Plan for Pressured Situations
Since the job involves working in a pressurised environment, think of examples where you successfully met tight deadlines. Discuss how you prioritised tasks and managed your workload, showing that you can thrive even when things get hectic.