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- Tasks: Deliver top-notch customer service and manage ticket sales for an exciting arts festival.
- Company: Join the Edinburgh International Festival, a vibrant celebration of performing arts.
- Benefits: Earn £12.60 per hour, rising to £13.45, with flexible hours and a fun work environment.
- Why this job: Be part of a creative team and help bring amazing performances to life.
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
The predicted salary is between 12 - 13 £ per hour.
The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Assistant to join the team.
Salary: £12.60 per hour rising to £13.45 per hour by 1st May 2026
Contract Type: FTC 2 March – 30 August 2026 (guaranteed 12 hours per week)
The Festival is looking for an experienced, passionate and dedicated Ticketing Assistant to help deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world.
EIF is an equal opportunity employer; we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace; this is a key focus for us across our staff, our artists, and our audiences. To increase the diversity of our staff, our recruitment includes the Rooney Rule regarding ethnicity and Disability Confident Scheme for interviews.
The Role:
The role of the Ticketing Assistant is to deliver an efficient, high-quality box office service to all Edinburgh International Festival customers booking across all sales channels – over the telephone and in person. Ticketing Assistants will need to display excellent communication skills and always maintain the highest standard of customer service.
Job Responsibilities and Deliverables:
- Delivering excellent customer service
- Maintaining accurate customer records
- Adhering to company’s data protection policies and procedures
- Additional administrative duties as required
Guaranteed minimum of 12 hours per week, with the opportunity to take on increased hours during peak times especially during our on-sale period and immediately before and during the Festival. Working hours will fall within standard office hours which are 9.30am-5.30pm, Monday to Friday with a typical shift being 11.45am-4.15pm. At peak times, and particularly immediately before and during the Festival, it will be necessary to work outside of these standard hours and at weekends. However, the working hours will not exceed the working time directive.
Please apply online on the Festival's website. Closing date for applications: 9am, 6 February 2026. Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.
Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC004694.
The deadline is Friday 06 February 2026 at 09:00.
Ticketing Assistants (FTC) employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Assistants (FTC)
✨Tip Number 1
Get to know the Edinburgh International Festival inside out! Familiarise yourself with their events, artists, and mission. This way, when you chat with them, you can show your passion and understanding of what they do.
✨Tip Number 2
Practice your customer service skills! Since the role is all about delivering top-notch service, think of scenarios where you might need to handle tricky situations or questions. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Network like a pro! Reach out to current or former Ticketing Assistants on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in the role!
✨Tip Number 4
Don’t wait until the last minute to apply! The sooner you submit your application through the Festival's website, the better. With a high volume of applications expected, getting in early could really set you apart from the crowd.
We think you need these skills to ace Ticketing Assistants (FTC)
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the arts shine through! We want to see that you’re not just looking for any job, but that you’re genuinely excited about being part of the Edinburgh International Festival.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Ticketing Assistant role. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your customer service skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us understand your qualifications quickly!
Apply Early: Don’t wait until the last minute to submit your application! Given the high volume of applications we receive, it’s best to apply as soon as you can through our website. This way, you’ll have a better chance of standing out!
How to prepare for a job interview at Creative Scotland
✨Know the Festival Inside Out
Before your interview, make sure you research the Edinburgh International Festival thoroughly. Understand its mission, values, and the types of performances it showcases. This will not only show your passion for the role but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Ticketing Assistant, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Demonstrate Attention to Detail
The role requires maintaining accurate customer records and adhering to data protection policies. Bring up instances where your attention to detail made a difference in your previous roles. This will highlight your ability to manage important information responsibly.
✨Be Flexible and Ready to Adapt
The job may require working outside standard hours, especially during peak times. Show your willingness to be flexible with your schedule. Discuss any previous experiences where you had to adapt quickly to changing circumstances, as this will resonate well with the team’s needs.
