At a Glance
- Tasks: Deliver top-notch customer service and manage ticket sales efficiently.
- Company: Join the vibrant team at the Edinburgh International Festival.
- Benefits: Earn £13.45 per hour with guaranteed minimum hours and potential for more during peak times.
- Other info: Flexible working hours with opportunities to grow in a diverse environment.
- Why this job: Be part of an iconic festival and enhance your customer service skills.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 27800 - 27800 £ per year.
The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Assistant to join the team.
Salary: £13.45 per hour
Contract Type: FTC end of July – 30 August 2026
Guaranteed minimum 12 hours per week.
Equality and Diversity
EIF is an equal opportunity employer. We value diversity and encourage applications from all communities and backgrounds. The Rooney Rule and Disability Confident Scheme are used where applicable.
The Role
The role of the Ticketing Assistant is to deliver an efficient, high-quality box office service to all Edinburgh International Festival customers booking across all sales channels – over the telephone and in person. Ticketing Assistants will need to display excellent communication skills and always maintain the highest standard of customer service.
Job Responsibilities and Deliverables
- Deliver excellent customer service.
- Maintain accurate customer records.
- Adhere to company data protection policies and procedures.
- Perform additional administrative tasks as required.
Guaranteed minimum of 12 hours per week, with the opportunity to take on increased hours during peak times especially during our on-sale period and immediately before and during the festival. Working hours fall within standard office hours (9:30am–5:30pm, Monday to Friday) with typical shift from 11:45am to 4:15pm. At peak times, especially immediately before and during the festival, it may be necessary to work outside these standard hours and weekends, but hours will not exceed the working time directive.
Closing date for applications: 9am, 19 June 2026.
Ticket Assistants (FTC) employer: Creative Scotland
The Edinburgh International Festival is an exceptional employer, offering a vibrant work culture that celebrates diversity and inclusion. As a Ticketing Assistant, you will enjoy flexible working hours with guaranteed minimum hours, opportunities for increased shifts during peak festival times, and the chance to be part of a prestigious cultural event in the heart of Edinburgh. With a commitment to employee growth and a supportive environment, this role provides a meaningful opportunity to contribute to a world-renowned festival while developing your skills in customer service and administration.
StudySmarter Expert Advice🤫
We think this is how you could land Ticket Assistants (FTC)
✨Tip Number 1
Get to know the Edinburgh International Festival inside out! Familiarise yourself with their events, values, and customer service standards. This way, when you chat with them, you can show off your passion and understanding of what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and in person, role-play some scenarios with friends or family. This will help you feel more confident and ready to deliver that top-notch customer service they’re after.
✨Tip Number 3
Network like a pro! Reach out to current or former Ticketing Assistants on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're proactive and genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly. Don’t forget to highlight your customer service experience and any relevant skills!
We think you need these skills to ace Ticket Assistants (FTC)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the Edinburgh International Festival shine through. We want to see why you're excited about the role of Ticketing Assistant and how your passion aligns with our mission.
Tailor Your CV:Make sure your CV is tailored to the job description. Highlight your relevant experience in customer service and any ticketing roles you've had before. We love seeing how your skills match what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Creative Scotland
✨Know Your Customer Service Basics
Since the role is all about delivering excellent customer service, brush up on your customer service principles. Think of examples from your past experiences where you went above and beyond for a customer, as this will show your passion and dedication.
✨Familiarise Yourself with the Festival
Do some research on the Edinburgh International Festival. Knowing the history, key events, and what makes it special will not only impress the interviewers but also help you understand the context of your role better.
✨Practice Your Communication Skills
As communication is key in this role, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with friends or family, focusing on how you would handle various customer scenarios.
✨Prepare for Administrative Questions
Since you'll be maintaining accurate customer records and adhering to data protection policies, be ready to discuss your experience with administrative tasks. Think of specific examples where you've successfully managed data or followed procedures.
