At a Glance
- Tasks: Assist with ticketing, audience development, and merchandise sales during the Edinburgh Festival Fringe.
- Company: Join the vibrant team at Traverse Theatre, a hub of creativity and culture.
- Benefits: Earn £13.45 per hour while gaining valuable experience in a dynamic environment.
- Other info: Flexible hours with opportunities to work evenings and weekends.
- Why this job: Be part of an exciting festival atmosphere and enhance your customer service skills.
- Qualifications: Strong communication and customer service skills; training provided for ticketing systems.
The predicted salary is between 13 - 13 € per hour.
The Traverse Theatre is looking for proactive positive‑thinkers to join our Sales and Welcome Team from 27 July 2026 to 30 August 2026. You will assist in the provision of ticketing, audience development initiatives and merchandise sales during the 2026 Edinburgh Festival Fringe period.
Responsibilities
- Processing face‑to‑face, telephone and internet reservations, donations and sales of tickets and merchandise.
- Operating computerized Box Office system, ensuring data input accuracy.
- First point of contact for general enquiries, visitors and deliveries.
- Providing excellent customer service to all customers including internal departments and visiting companies.
- Daily cashing‑up and reporting procedures.
This is a fixed‑term position from 27 July – 30 August 2026. There are no guaranteed hours, however we expect to be able to offer 12‑15 hours per week from 27 July and 30‑35 hours per week from 3 August 2026. Hours will include evenings and weekends.
Qualifications
- Our ideal candidate will be an excellent communicator with strong customer service skills.
- A computer‑literate problem‑solver with cash handling skills.
- You will also be able to work on your own initiative and prioritise effectively.
- Experience of working with a ticketing system would be advantageous but not essential as training will be provided.
Benefits
£13.45 per hour
The deadline is Wednesday 27 May 2026 at 12:00.
Sales & Welcome Team Assistant (fixed-term) employer: Creative Scotland
The Traverse Theatre is an exceptional employer, offering a vibrant work environment during the iconic Edinburgh Festival Fringe. With a focus on customer service and community engagement, employees benefit from flexible hours, competitive pay, and the opportunity to be part of a dynamic team that fosters personal growth and creativity in the heart of Scotland's cultural capital.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Welcome Team Assistant (fixed-term)
✨Tip Number 1
Get to know the Traverse Theatre and its vibe! Research their past events and customer interactions. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Sales & Welcome Team Assistant. The better you can demonstrate your problem-solving abilities and communication skills, the more likely you are to impress.
✨Tip Number 3
Network with others in the industry! Attend events or connect with people who have worked at the Traverse Theatre before. They might share insider tips or even put in a good word for you!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to handle the computerized Box Office system like a pro!
We think you need these skills to ace Sales & Welcome Team Assistant (fixed-term)
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Sales and Welcome Team at the Traverse Theatre, especially during the buzzing Edinburgh Festival Fringe.
Tailor Your Application:Make sure to customise your application to highlight how your skills match the job description. We’re looking for excellent communicators and customer service pros, so share specific examples of your experience in these areas!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’ll be reading lots of applications, so make yours stand out!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Creative Scotland
✨Know Your Stuff
Before the interview, make sure you understand the role and responsibilities. Familiarise yourself with the Traverse Theatre and its mission, especially during the Edinburgh Festival Fringe. This will help you answer questions confidently and show your genuine interest.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, think of specific examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to discuss how you handle difficult situations or complaints, as this will demonstrate your problem-solving abilities.
✨Practice Makes Perfect
Rehearse common interview questions related to sales and customer service. You might be asked how you would handle a busy Box Office or a tricky customer query. Practising your responses will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical day looks like during the festival, or how success is measured in this role. This shows that you’re engaged and serious about the position.
