At a Glance
- Tasks: Provide top-notch customer service and manage ticket sales for an exciting festival.
- Company: Join Creative Scotland and be part of the vibrant Edinburgh International Festival.
- Benefits: Flexible hours, great team environment, and a chance to be part of a cultural event.
- Other info: Fixed-term contract until 30 August 2026 with potential for extended hours.
- Why this job: Experience the thrill of a major festival while gaining valuable customer service skills.
- Qualifications: Previous customer service experience and a passion for events.
The predicted salary is between 12000 - 18000 £ per year.
Creative Scotland is seeking an experienced Ticketing Assistant for the Edinburgh International Festival to provide high-quality customer service across all sales channels. The role involves maintaining customer records and adhering to data protection policies.
This position guarantees a minimum of 12 hours per week, and working hours may extend during peak festival times. The contract is fixed-term, ending on 30 August 2026.
Festival Box Office Ticketing Assistant (Seasonal, 12+ hrs/wk) employer: Creative Scotland
Creative Scotland is an excellent employer, offering a vibrant work culture that celebrates creativity and collaboration during the prestigious Edinburgh International Festival. Employees benefit from flexible working hours, opportunities for professional development, and the chance to engage with a diverse audience in a dynamic environment, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Festival Box Office Ticketing Assistant (Seasonal, 12+ hrs/wk)
✨Tip Number 1
Get to know the festival inside out! Familiarise yourself with the events, artists, and ticketing processes. This way, when you chat with potential employers, you can show off your passion and knowledge about the Edinburgh International Festival.
✨Tip Number 2
Network like a pro! Attend industry events or connect with people on social media who are involved in the festival scene. We all know that sometimes it’s not just what you know, but who you know that can help you land that ticketing assistant role.
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing high-quality service, think of scenarios where you might need to handle tricky customer queries. Role-playing with friends can help you feel more confident when the real deal comes along.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about wanting to be part of the team. Don’t forget to highlight your relevant experience and enthusiasm for the festival!
We think you need these skills to ace Festival Box Office Ticketing Assistant (Seasonal, 12+ hrs/wk)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any previous experience in customer service. We want to see how you’ve gone above and beyond for customers in the past, especially in busy environments like festivals!
Be Detail-Oriented:Since you'll be maintaining customer records, it’s crucial to demonstrate your attention to detail. Mention any experience you have with data management or adhering to policies, as this will show us you can handle the responsibilities of the role.
Tailor Your Application:Don’t just send a generic application! We love seeing how you connect your skills and experiences specifically to the Ticketing Assistant role. Make it personal and relevant to what we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Creative Scotland
✨Know Your Customer Service Basics
Since this role is all about providing high-quality customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of great service in a busy festival environment.
✨Familiarise Yourself with Data Protection Policies
As you'll be maintaining customer records, it's crucial to understand data protection policies. Do some research on GDPR and how it applies to ticketing. Being able to discuss this knowledge during the interview will demonstrate your commitment to handling customer information responsibly.
✨Prepare for Peak Times Questions
Expect questions about how you would handle busy periods during the festival. Think of strategies to manage stress and maintain efficiency while ensuring customers are happy. Sharing specific scenarios where you've successfully managed high-pressure situations will impress the interviewers.
✨Show Your Passion for Festivals
Let your enthusiasm for festivals shine through! Share any personal experiences or insights you have about the Edinburgh International Festival or similar events. This will help you connect with the interviewers and show that you're genuinely excited about the role.
