At a Glance
- Tasks: Support the National Estate department with diverse administrative tasks and effective communication.
- Company: Join the National Trust for Scotland, a leader in conservation and heritage.
- Benefits: Enjoy a competitive salary, full-time hours, and opportunities for professional growth.
- Other info: Dynamic role with a chance to work closely with a passionate team.
- Why this job: Be the first point of contact and make a real difference in estate management.
- Qualifications: Strong communication skills and a knack for organisation are essential.
The predicted salary is between 28562 - 28562 £ per year.
Contribute to the smooth running of the National Estate department, through the provision of wide and varied administrative support. This is a Full-Time (40 Hours Per Week) Permanent role which pays an annual salary of £28,562.
Purpose of the role
Acting as the first point of contact for internal and external enquiries, communicating effectively and efficiently to manage enquiries, follow up progress and keep the enquiring party informed throughout the process. Support to the wider National Trust for Scotland team as required.
Key responsibilities
- Based at NTS Central Office acting as the first point of contact for enquiries to the team including telephone calls, walk‑up enquiries and hard and electronic mail.
- Providing a link between Regional Management, Estate Surveyors and the residential, agricultural and commercial tenants as required, to help address queries and issues raised and providing guidance to ensure issues are timeously dealt with.
- Working closely with the Head of National Estates to ensure the efficient operation of the team, including organising and recording team meetings, weekly reporting, expense claims and holiday management.
- Support to the Property Database Officer in the management of the property information databases, which record all Trust property interests, including owned and leased property, conservation agreements, burdens and wayleaves.
- Communicating effectively with the three Estate Surveyors based centrally and regionally to provide administration support as required.
- Back up support to GIS (mapping) Officer as necessary.
- Liaising with the NTS Finance Team to operate an efficient purchase ledger system for the National Estate Management team to handle the internal purchase order process.
- Coordinating and recording volunteer support to the department.
- Supporting the Property Database Officer with maintaining and validating records of all Business Rates, Council Tax, Sporting Rates and Water Charges records.
- Assisting with managing lettings enquiries and lettings management as required, directing enquiries to the most appropriate person.
- Maintaining up to date hard copy and electronic filing systems, working to digitise key information where possible and recording within asset management database.
- Archiving out of date information and ensuring compliance with General Data Protection Regulations.
- Working closely with the Building Surveying Administrator in relation to the management of compliance, repair and maintenance works.
The deadline for application is Friday 26 June 2026 at 23:00.
Estates Administrator employer: Creative Scotland
Join the National Trust for Scotland as an Estates Administrator and be part of a dedicated team that values collaboration and effective communication. With a focus on employee growth, we offer a supportive work culture where your contributions directly impact the management of our national estate. Located at our Central Office, you will enjoy a dynamic environment that fosters professional development and provides opportunities to engage with diverse stakeholders.
StudySmarter Expert Advice🤫
We think this is how you could land Estates Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the National Trust for Scotland or related fields. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Show us you’re not just another candidate; demonstrate your passion for the role and how you can contribute to the team.
✨Tip Number 3
Practice your communication skills. As the first point of contact, being clear and confident is key. Role-play with a friend or family member to get comfortable with common questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Estates Administrator
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience for the Estates Administrator role. We want to see how your skills align with the responsibilities mentioned in the job description.
Showcase Your Communication Skills:Since this role involves being the first point of contact for enquiries, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application to reflect your ability to manage enquiries effectively.
Highlight Your Organisational Skills:The Estates Administrator role requires strong organisational abilities. Be sure to mention any experience you have with managing databases, coordinating meetings, or handling multiple tasks simultaneously. We love a well-organised candidate!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Creative Scotland
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Estates Administrator role. Familiarise yourself with the key responsibilities listed in the job description, such as managing enquiries and supporting the Property Database Officer. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your Communication Skills
As the first point of contact for enquiries, effective communication is crucial. Practice answering common interview questions clearly and concisely. You might even want to role-play with a friend to simulate the interview environment, focusing on how you would handle different types of enquiries.
✨Showcase Your Organisational Skills
The role involves a lot of administrative tasks, so be prepared to discuss your organisational skills. Bring examples of how you've successfully managed multiple tasks or projects in the past. Highlight any experience you have with maintaining filing systems or managing databases, as this will be relevant to the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the organisation. You could ask about the team dynamics, how success is measured in the role, or what challenges the National Estate department is currently facing. This not only gives you valuable information but also demonstrates your proactive attitude.
