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- Tasks: Create unforgettable experiences for visitors and lead a dynamic team.
- Company: Join The Pitt, a vibrant hub for arts and culture.
- Benefits: Competitive salary, permanent contract, and a fun work environment.
- Why this job: Make a real difference in visitor engagement and enjoy a lively atmosphere.
- Qualifications: Strong customer service skills and experience in team management.
- Other info: Flexible working hours with regular weekends and exciting events.
The predicted salary is between 28000 - 42000 £ per year.
The Visitor Experience (VE) Manager is responsible for ensuring every visitor at The Pitt has a positive, memorable experience. Reporting to the Head of Operations and Programme, the VE Manager leads by example, setting and maintaining high customer service standards, carrying out regular site inspections, and helping build an inclusive, welcoming environment for all.
The role includes:
- Increasing food and beverage sales
- Responding to visitor feedback
- Supporting clear communication across departments
- Handling staff recruitment and training
- Managing financial targets
- Ensuring full compliance with health and safety regulations
Overall, the VE Manager will boost visitor engagement, encourage repeat visits, and support the ongoing success of Granton Project CIC.
Details:
- Salary: £35,000
- Contract: Permanent, 40 hours per week across 7 days. The Pitt comes alive in the evenings and on weekends, so the normal working pattern includes regular weekends with days off typically taken Monday-Thursday.
- The deadline is Thursday 12 February 2026 at 12:00.
Visitor Experience Manager in Edinburgh employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your passion for visitor experience! During interviews, share specific examples of how you've enhanced customer service or created memorable experiences in previous roles. This will demonstrate that you’re the right fit for the VE Manager position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Visitor Experience Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let us see your enthusiasm for creating memorable experiences. Share any relevant stories or examples that highlight your commitment to customer service and how you’ve made a positive impact in previous roles.
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the responsibilities of the Visitor Experience Manager role at The Pitt.
Highlight Teamwork and Leadership Skills: As a VE Manager, you'll be leading a team, so it’s crucial to showcase your leadership abilities. Include examples of how you've successfully managed teams, trained staff, or improved communication across departments in your previous positions.
Keep It Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon and keep your language straightforward. Remember, we’re looking for someone who can communicate effectively with both visitors and staff.
How to prepare for a job interview at Creative Scotland
✨Know the Venue Inside Out
Before your interview, make sure you’re familiar with The Pitt and its offerings. Visit the site if possible, check out their website, and understand their mission. This will help you demonstrate your passion for creating memorable visitor experiences.
✨Showcase Your Customer Service Skills
As a Visitor Experience Manager, customer service is key. Prepare examples from your past roles where you’ve gone above and beyond for customers. Highlight how you’ve handled feedback and improved services, as this will resonate well with the interviewers.
✨Emphasise Team Leadership
This role involves managing staff and fostering a positive environment. Be ready to discuss your leadership style and provide examples of how you’ve successfully trained and motivated teams in previous positions. They’ll want to see that you can lead by example.
✨Prepare for Financial Discussions
Since the role includes managing financial targets, brush up on your budgeting and sales strategies. Be prepared to discuss how you’ve previously increased sales or managed budgets effectively. Showing your understanding of financial aspects will set you apart.
