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For Companies At a Glance
- Tasks: Manage ticket sales and enhance customer experience for a world-class arts festival.
- Company: Join the Edinburgh International Festival, a vibrant celebration of performing arts.
- Benefits: Competitive salary, permanent contract, and a diverse, inclusive workplace.
- Why this job: Be part of an exciting team that connects audiences with creative artists globally.
- Qualifications: Experience in ticketing management and excellent communication skills.
- Other info: Flexible working hours with opportunities for growth in a dynamic environment.
The predicted salary is between 29000 - 32000 £ per year.
The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Manager to join the team.
Salary: £34,500 - £37,500. Permanent contract.
We want you to help us deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world. EIF is an equal opportunity employer; we value diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace, this is a key focus for us across our staff, our artists, and our audiences.
Responsibilities
- Manage public‑facing ticket sales, exchanges and refunds via all channels (telephone, online and counter, including at our Festival venues).
- Liaise with festival venues to ensure information such as accessibility, seating plans and transport routes are accurate and kept up‑to‑date.
- Accurately manage holds and allocations for internal and external stakeholder requests, including artists and companies, donors, press, sponsors and VIPs, as well as oversight of and accountability for a range of ticketing initiatives.
- Develop and apply discounts, offers and promotional codes, maintaining attribution for reporting and ROI analysis.
- Report on revenue and attendance figures to track sales and customer trends; reconcile daily sales (including daily banking procedures); manage the settlement and reconciliation of ticket sales for all events.
- Keep accurate customer records, including up‑to‑date contact details and contact preferences; overshoot procedures to monitor and maintain data quality.
- Contribute to the continuous improvement of CRM processes and customer experience initiatives.
Working Hours
35 hours per week, by agreement within standard office hours of 9:30 to 17:30, Monday to Friday. At peak times, and particularly immediately before and during the Festival, it will be necessary to work outside standard hours and at weekends; however the working hours will not exceed the Working Time Directive.
How to Apply
Please apply online at our website. Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.
Funding
Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC.
Deadline
The deadline is Monday 02 February 2026 at 09:00.
Ticketing Manager in Edinburgh employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with fellow ticketing enthusiasts. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion for the arts! When you get the chance to chat with potential employers, let your enthusiasm for the Edinburgh International Festival shine through. Share your favourite performances or artists to make a memorable impression.
✨Tip Number 3
Prepare for interviews by researching the festival's ticketing processes and customer experience initiatives. Be ready to discuss how you can contribute to improving these areas, showing that you’re not just a fit but a valuable addition to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our team at the Edinburgh International Festival.
We think you need these skills to ace Ticketing Manager in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the performing arts shine through. We want to see that you’re not just looking for a job, but that you genuinely care about contributing to an incredible festival experience.
Tailor Your CV: Make sure your CV highlights relevant experience in ticketing and customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on showcasing your skills!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Early: Don’t wait until the last minute to submit your application! We recommend applying as soon as possible through our website, as the role may close early due to high demand. Get your foot in the door!
How to prepare for a job interview at Creative Scotland
✨Know Your Ticketing Inside Out
Make sure you’re well-versed in ticketing systems and processes. Familiarise yourself with how public-facing sales work, including exchanges and refunds. Being able to discuss your experience with different channels will show that you’re ready to hit the ground running.
✨Show Your Passion for the Arts
The Edinburgh International Festival is all about celebrating the performing arts. Share your enthusiasm for the arts during the interview. Talk about your favourite performances or artists and how they inspire you. This will help you connect with the interviewers on a personal level.
✨Demonstrate Your Attention to Detail
As a Ticketing Manager, accuracy is key. Be prepared to discuss how you’ve managed holds and allocations in the past. Bring examples of how you’ve ensured data quality and maintained customer records. This will highlight your organisational skills and reliability.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like managing ticket sales during peak times or dealing with customer complaints. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
