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- Tasks: Deliver top-notch customer service and assist with ticket sales for an exciting arts festival.
- Company: Join the Edinburgh International Festival, a vibrant celebration of performing arts.
- Benefits: Earn £12.60 per hour, rising to £13.45, with flexible hours and a fun work environment.
- Why this job: Be part of a creative team and help bring amazing performances to life!
- Qualifications: Experience in customer service and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
The predicted salary is between 12 - 13 £ per hour.
The Edinburgh International Festival is looking for an experienced, passionate and dedicated Ticketing Assistant to join the team.
Salary: £12.60 per hour rising to £13.45 per hour by 1st May 2026
Contract Type: FTC 2 March – 30 August 2026 (guaranteed 12 hours per week)
The Festival is looking for an experienced, passionate and dedicated Ticketing Assistant to help deliver this unparalleled celebration of the performing arts, which brings some of the most exciting and creative artists working today to audiences from around the world.
EIF is an equal opportunity employer, valuing diversity and applications from candidates of all communities and backgrounds. Inclusive culture is the foundation for a successful workplace; this is a key focus across our staff, our artists, and our audiences. To increase the diversity of our staff, our recruitment includes the Rooney Rule regarding ethnicity and the Disability Confident Scheme for interviews.
The Role: The role of the Ticketing Assistant is to deliver an efficient, high-quality box office service to all Edinburgh International Festival customers booking across all sales channels – over the telephone and in person. Ticketing Assistants will need to display excellent communication skills and always maintain the highest standard of customer service.
Job Responsibilities and Deliverables:
- Delivering excellent customer service
- Maintaining accurate customer records
- Adhering to company’s data protection policies and procedures
- Additional administrative duties as required
Guaranteed minimum of 12 hours per week, with the opportunity to take on increased hours during peak times especially during our on-sale period and immediately before and during the Festival. Working hours will fall within standard office hours which are 9.30am-5.30pm, Monday to Friday with a typical shift being 11.45am-4.15pm. At peak times, particularly immediately before and during the Festival, it will be necessary to work outside of these standard hours and at weekends. However, the working hours will not exceed the working time directive.
Please apply online on the Festival's website. Closing date for applications: 9am, 6 February 2026. Due to the high volume of applications received for this role, it is possible the job opening will close before the application closing date. We advise you to submit your application as soon as possible.
Funded by The City of Edinburgh Council and Creative Scotland. Registered charity number SC004694.
Ticketing Assistants (FTC) in Edinburgh employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Ticketing Assistants (FTC) in Edinburgh
✨Tip Number 1
Get to know the Edinburgh International Festival inside out! Familiarise yourself with their events, artists, and mission. This will not only help you stand out in interviews but also show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Reach out to current or former Ticketing Assistants on LinkedIn or at industry events. They can provide insider tips and might even put in a good word for you!
✨Tip Number 3
Practice your customer service skills! Since the role is all about delivering top-notch service, think of scenarios where you’ve excelled in helping customers. Be ready to share these stories during your interview.
✨Tip Number 4
Don’t wait until the last minute to apply! The job might close early due to high demand, so get your application in through the Festival's website as soon as possible. We want to see you succeed!
We think you need these skills to ace Ticketing Assistants (FTC) in Edinburgh
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the Edinburgh International Festival shine through. We want to see that you're not just looking for any job, but that you're genuinely excited about being part of this amazing celebration of the arts!
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Ticketing Assistant role. We love seeing how your background aligns with our needs, so don’t be shy about showcasing your customer service skills and any previous ticketing experience.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly understand why you’d be a great fit for our team!
Apply Early: Don’t wait until the last minute to submit your application! Given the high volume of applications we receive, it’s best to apply as soon as you can through our website. This way, you’ll have a better chance of standing out before the closing date.
How to prepare for a job interview at Creative Scotland
✨Know the Festival Inside Out
Before your interview, make sure you research the Edinburgh International Festival thoroughly. Understand its mission, values, and the types of performances it showcases. This will not only show your passion for the arts but also demonstrate that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Ticketing Assistant, excellent customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and maintain professionalism under pressure.
✨Be Ready for Scenario Questions
Expect scenario-based questions during your interview. Think about how you would respond to common ticketing challenges, such as dealing with a frustrated customer or managing a high volume of calls. Practising these scenarios can help you articulate your thought process clearly.
✨Highlight Your Attention to Detail
In this role, maintaining accurate customer records is crucial. Be prepared to discuss how you ensure accuracy in your work. You might want to share specific methods or tools you use to stay organised and detail-oriented, which will reassure them of your capability.
