At a Glance
- Tasks: Assist with ticketing, audience development, and merchandise sales during the Edinburgh Festival Fringe.
- Company: Join the vibrant team at the Traverse Theatre, a hub of creativity.
- Benefits: Earn £13.45 per hour with flexible hours and a fun festival atmosphere.
- Other info: Fixed-term role from 27 July to 30 August 2026, with evening and weekend shifts.
- Why this job: Be the first point of contact and create memorable experiences for festival-goers.
- Qualifications: Strong communication and customer service skills; training provided for ticketing systems.
The predicted salary is between 13 - 14 € per hour.
The Traverse Theatre is looking for proactive positive‑thinkers to join our Sales and Welcome Team from 27 July 2026 to 30 August 2026. You will assist in the provision of ticketing, audience development initiatives and merchandise sales during the 2026 Edinburgh Festival Fringe period.
Responsibilities
- Processing face‑to‑face, telephone and internet reservations, donations and sales of tickets and merchandise.
- Operating computerized Box Office system, ensuring data input accuracy.
- First point of contact for general enquiries, visitors and deliveries.
- Providing excellent customer service to all customers including internal departments and visiting companies.
- Daily cashing‑up and reporting procedures.
This is a fixed‑term position from 27 July – 30 August 2026. There are no guaranteed hours, however we expect to be able to offer 12‑15 hours per week from 27 July and 30‑35 hours per week from 3 August 2026. Hours will include evenings and weekends.
Qualifications
- Our ideal candidate will be an excellent communicator with strong customer service skills.
- A computer‑literate problem‑solver with cash handling skills, you will also be able to work on your own initiative and prioritise effectively.
- Experience of working with a ticketing system would be advantageous but not essential as training will be provided.
Benefits
£13.45 per hour
The deadline is Wednesday 27 May 2026 at 12:00.
Sales & Welcome Team Assistant (fixed-term) in Edinburgh employer: Creative Scotland
The Traverse Theatre offers a vibrant and dynamic work environment, especially during the bustling Edinburgh Festival Fringe. As part of our Sales and Welcome Team, you will not only gain valuable experience in customer service and ticketing but also enjoy flexible hours and competitive pay. We foster a culture of positivity and collaboration, ensuring that every team member feels valued and has opportunities for personal growth within the arts sector.
StudySmarter Expert Advice🤫
We think this is how you could land Sales & Welcome Team Assistant (fixed-term) in Edinburgh
✨Tip Number 1
Get to know the Traverse Theatre and its vibe! Research their past events and customer interactions. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your customer service skills! Role-play common scenarios you might face as a Sales & Welcome Team Assistant. The better you are at handling enquiries and complaints, the more confident you'll feel during the interview.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for standing out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Sales & Welcome Team Assistant (fixed-term) in Edinburgh
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for the role shine through! We want to see that you're excited about joining our Sales and Welcome Team and contributing to the vibrant atmosphere of the Edinburgh Festival Fringe.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience and skills that match the job description. We’re looking for excellent communicators and customer service pros, so don’t be shy about showcasing those abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This will help us quickly see why you’d be a great fit for our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Creative Scotland
✨Know Your Stuff
Familiarise yourself with the Traverse Theatre and its role during the Edinburgh Festival Fringe. Understand their ticketing process and customer service expectations. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you resolved issues or went above and beyond for a customer. This is key for a role that involves direct interaction with visitors.
✨Practice Makes Perfect
Rehearse common interview questions, especially those related to teamwork and problem-solving. You might be asked how you would handle a difficult customer or manage multiple tasks at once, so having clear, concise answers ready will help you shine.
✨Dress the Part
While the role is casual, it's important to present yourself professionally. Choose an outfit that reflects your personality but also shows that you take the interview seriously. First impressions matter, especially in a customer-facing role!
