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- Tasks: Lead the Front of House team and ensure an amazing experience for all visitors.
- Company: Join Summerhall Arts, a vibrant venue celebrating creativity and culture.
- Benefits: Earn £14.60 per hour plus holiday pay, with flexible hours.
- Other info: Temporary role from 5th August to 31st August 2026, with potential for extra hours.
- Why this job: Be part of an exciting arts festival and make a real difference in people's experiences.
- Qualifications: Experience in venue management and a passion for customer service.
The predicted salary is between 14 - 16 £ per hour.
We are looking for excellent Front of House Managers for this year's Fringe, delivered by Summerhall Arts at Summerhall. You will be managing the Front of House Team and daily Front of House operations to ensure the venue runs smoothly and audiences have an excellent experience. The role requires stamina, multitasking skills, and the ability to think on your feet. We are looking for people who can lead a team and thrive in a fast-paced environment. Organisation, great communication and the ability to have fun while doing so are a must.
What will you be doing?
- Acting as the first point of contact for Front of House staff, customers, clients and guests
- Safeguarding visitors, guests and audiences
- Being responsible for the site and liaising with the Security Team
- Making decisions independently to ensure the daily running of the building is smooth and determining when issues require escalation
- Designated Fire Marshall on shift
- Assist and Support Supervisors with customer issues, acting as a point of escalation
- Handling guest complaints confidently and professionally
- Assisting audiences who have specific access requirements
- Delivering briefings to Supervisors
- Supporting Supervisors with any issues that arise
- Managing and motivating the team
- Providing training and support to the team
- Ensuring staff timesheets are completed
- Ensuring public areas and venue spaces are clean and safe environments
- Responsible for the safekeeping of spaces and their equipment and handing over to the overnight Security Team
- Working with Venue Managers to ensure Summerhall Arts policies and procedures are enforced
- Liaising across departments to ensure smooth day to day operations
- Providing daily reports
Who are you?
- Experience of day-to-day operational venue management
- Experience of leading a team in an events or customer service setting
- Ability to problem solve and deescalate issues calmly and professionally
- Responsible and reliable
- Enthusiastic, motivated and hardworking
- Able to work well under pressure
- Have a passion for the arts and an excitement for our programme
- Experience in a customer service role at a festival or arts organisation would be nice, but not essential
Recruitment Information
- Location: 1 Summerhall, Edinburgh EH9 1PL
- Rate of Pay: £14.60 per hour + holiday pay
- Hours: minimum of 30 hours per week
- Contract Type: Temporary, fixed term (5th August – 31st August 2026), PAYE employed with additional hours in June and July.
How to apply: see website. The deadline is Sunday 05 April 2026 at 17:00.
Fringe Front of House Managers in Edinburgh employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fringe Front of House Managers in Edinburgh
✨Tip Number 1
Get to know the venue! Familiarise yourself with Summerhall and its operations. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Attend events at Summerhall or similar venues, chat with staff, and make connections. You never know who might put in a good word for you!
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams or resolved conflicts in fast-paced environments during your interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the Summerhall team!
We think you need these skills to ace Fringe Front of House Managers in Edinburgh
Some tips for your application 🫡
Show Your Passion for the Arts: When you're writing your application, let your love for the arts shine through! We want to see that you're not just looking for a job, but that you're genuinely excited about being part of the Fringe experience.
Highlight Your Leadership Skills: Make sure to showcase any experience you have in leading teams or managing operations. We’re looking for someone who can motivate and support their team, so share examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to read and understand. Remember, we’re busy too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Creative Scotland
✨Know the Venue Inside Out
Before your interview, make sure you research Summerhall Arts and its operations. Familiarise yourself with their events, audience demographics, and any recent news. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a fast-paced environment. Think about specific situations where you motivated your team or resolved conflicts. This will demonstrate your ability to manage the Front of House Team effectively.
✨Practice Problem-Solving Scenarios
Anticipate potential challenges you might face in the role, such as handling guest complaints or managing unexpected situations. Practising your responses will help you think on your feet during the interview and showcase your calmness under pressure.
✨Emphasise Communication and Organisation
Be ready to discuss how you ensure clear communication within a team and how you stay organised during busy periods. Share specific tools or methods you use to keep everything running smoothly, as these skills are crucial for the role.