At a Glance
- Tasks: Join the team to process reservations and deliver top-notch customer service.
- Company: Creative Scotland at Traverse Theatre, a vibrant hub during the Edinburgh Festival Fringe.
- Benefits: Flexible hours, hands-on experience in a dynamic environment, and a chance to meet amazing people.
- Other info: Great opportunity for personal growth and networking in the arts sector.
- Why this job: Be part of an iconic festival and enhance your skills in a lively atmosphere.
- Qualifications: Strong communication skills; ticketing system experience is a plus.
The predicted salary is between 12 - 15 € per hour.
Creative Scotland is seeking proactive individuals to join the Sales and Welcome Team at Traverse Theatre during the Edinburgh Festival Fringe from 27 July to 30 August 2026.
Responsibilities include:
- Processing reservations
- Operating the Box Office system
- Providing outstanding customer service
The role offers 12-15 hours per week starting in July, increasing to 30-35 hours from 3 August. Ideal candidates will have strong communication skills and experience with a ticketing system is advantageous.
Fringe Box Office & Guest Services Assistant in Edinburgh employer: Creative Scotland
Creative Scotland is an exceptional employer, offering a vibrant work culture at the heart of the Edinburgh Festival Fringe. With opportunities for personal and professional growth, employees are encouraged to develop their skills in a dynamic environment while providing outstanding customer service. The unique setting of Traverse Theatre during this iconic festival ensures a rewarding experience for all team members.
StudySmarter Expert Advice🤫
We think this is how you could land Fringe Box Office & Guest Services Assistant in Edinburgh
✨Tip Number 1
Get to know the venue! Familiarise yourself with Traverse Theatre and its offerings. This way, when you chat with potential employers, you can show off your enthusiasm and knowledge about the place.
✨Tip Number 2
Network like a pro! Attend events or workshops related to the Edinburgh Festival Fringe. Meeting people in the industry can lead to opportunities that aren’t advertised. Plus, it’s a great way to get your name out there!
✨Tip Number 3
Practice your customer service skills! Since this role is all about providing outstanding service, think of scenarios where you’ve gone above and beyond for someone. Share these stories during interviews to highlight your experience.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application. Plus, it shows you’re serious about joining our team. Don’t miss out on the chance to be part of something amazing at the Fringe!
We think you need these skills to ace Fringe Box Office & Guest Services Assistant in Edinburgh
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the arts and customer service shine through. We want to see that you’re genuinely excited about being part of the Edinburgh Festival Fringe and how you can contribute to our team!
Tailor Your CV:Make sure your CV highlights any relevant experience, especially with ticketing systems or customer service roles. We love seeing how your background aligns with what we’re looking for, so don’t be shy about showcasing your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free from jargon. This helps us get a quick sense of who you are and what you bring to the table.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Creative Scotland
✨Know Your Stuff
Familiarise yourself with the Edinburgh Festival Fringe and Traverse Theatre. Understand their mission, values, and the kind of events they host. This knowledge will help you demonstrate your enthusiasm and fit for the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided outstanding customer service. Think about how you handled difficult situations or went above and beyond for a customer. This will show that you can thrive in a fast-paced environment.
✨Practice Ticketing System Scenarios
If you have experience with ticketing systems, brush up on it before the interview. If not, research common ticketing software used in theatres. Being able to discuss how you would handle reservations or troubleshoot issues will impress the interviewers.
✨Communicate Clearly and Confidently
Strong communication skills are key for this role. Practice speaking clearly and confidently about your experiences. Consider doing mock interviews with friends or family to get comfortable articulating your thoughts.
