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- Tasks: Manage the Box Office, assist with ticketing software, and provide excellent customer service.
- Company: Join the vibrant Summerhall Arts team in Edinburgh.
- Benefits: Earn £14.60 per hour plus holiday pay, with guaranteed 30 hours weekly.
- Why this job: Be part of an exciting arts environment and support amazing shows this summer.
- Qualifications: Experience in ticketing, strong communication skills, and a knack for problem-solving.
- Other info: Flexible hours, great team spirit, and a chance to grow your career in the arts.
The predicted salary is between 14 - 16 £ per hour.
Summerhall Arts is looking for Assistant Box Office Managers to work closely with our Head of Ticketing, to assist in overseeing the Box Office during this busy time, while providing support and leadership to our Box Office Assistants and Supervisors.
What Will You be Doing?
- Management of our Box Office through ticketing software Red61
- Assist Head of Ticketing with show / website edits and updates
- Liaise with the Fringe Society about show edits and updates
- Assist with training, managing and supporting the team
- Assist in management of ticket offers, complimentary tickets and show cancellations
- Offer excellent customer service
- Work with artists and producers to facilitate their requests and provide ticketing support and guidance
- Cash handling, digital ticket handling and troubleshooting technological issues
- Support the Media Office
- Support the day to day running of the venue
- Assist audiences who have specific access requirements
- Ensure all issues are escalated to the relevant teams in a timely manner
- Talk to audiences, giving advice, directions and recommending shows
Required Skills
- Demonstrable experience of ticketing work, preferably with knowledge of the Red61 system
- Ability to communicate with a broad range of artists, customers and promoters
- Excellent organisation skills, time management and problem-solving skills
- Ability to set and meet deadlines and cope with high pressure situations
- Proven track record in providing excellent customer service and comfortable dealing with customer escalation cases
- Self-reliant and self-motivated with an ability to work effectively independently and as part of the Summerhall Arts team
- Strong IT proficiency, and an ability to learn new software and systems (WordPress knowledge is useful but can be trained)
- Willingness and flexibility to work irregular hours (weekends/evenings/public holidays)
- Troubleshoot technical issues and driven to problem solve in the first instance
- Publicly represent Summerhall Arts in a professional and friendly manner
Recruitment Information
- Location: 1 Summerhall, Edinburgh EH9 1PL
- Salary: £14.60 per hour + holiday pay
- Hours: Guaranteed 30 hours per week
- Contract: Temporary, fixed term, (July – 31st August 2025), exact start date to be finalised with successful candidate, PAYE employed
How to Apply: see Website
The deadline is Sunday 05 April 2026 at 17:00.
Fringe Box Office Assistant Managers in Edinburgh employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fringe Box Office Assistant Managers in Edinburgh
✨Tip Number 1
Get to know the ticketing software, especially Red61. Familiarise yourself with its features and functionalities so you can impress during interviews. We recommend playing around with it if you can!
✨Tip Number 2
Show off your customer service skills! Think of examples where you've gone above and beyond for a customer. We all know that great service is key in this role, so let your experiences shine through.
✨Tip Number 3
Network like a pro! Reach out to people in the arts and ticketing industry. We can help you connect with others who might have insights or even job leads. Don’t be shy!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to apply directly. So, what are you waiting for?
We think you need these skills to ace Fringe Box Office Assistant Managers in Edinburgh
Some tips for your application 🫡
Show Your Ticketing Experience: Make sure to highlight any previous experience you have with ticketing systems, especially if you've worked with Red61. We want to see how your background aligns with the role, so don’t hold back on those details!
Tailor Your Application: Take a moment to customise your application for this specific role. Mention how your skills in customer service and team management can contribute to the Box Office's success during the busy festival period. We love seeing applicants who take the time to connect their experience to what we do!
Be Professional Yet Friendly: Remember, you're applying to represent Summerhall Arts! Use a friendly tone in your application while maintaining professionalism. Show us that you can communicate effectively with both customers and artists alike.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Creative Scotland
✨Know Your Ticketing Software
Make sure you brush up on your knowledge of the Red61 system before the interview. Familiarise yourself with its features and functionalities, as you'll likely be asked about your experience with ticketing software and how you can leverage it to manage the Box Office effectively.
✨Show Off Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about situations where you dealt with difficult customers or escalated issues, and be ready to discuss how you resolved them. This will demonstrate your ability to handle high-pressure situations.
✨Demonstrate Team Leadership
Since the role involves supporting and managing a team, come prepared with examples of your leadership experience. Talk about how you've trained or motivated others in previous roles, and how you plan to support the Box Office Assistants and Supervisors at Summerhall Arts.
✨Be Ready for Technical Questions
Given the technical aspects of the job, be prepared to discuss how you troubleshoot issues and learn new software. You might be asked about your IT proficiency, so think of specific instances where you've successfully solved tech problems or adapted to new systems.