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- Tasks: Supervise box office operations and deliver top-notch customer service for festival ticketing.
- Company: A leading cultural organisation in Scotland with a vibrant atmosphere.
- Benefits: Competitive pay of £14.15 per hour and flexible working hours.
- Why this job: Join a dynamic team and enhance your customer service skills at exciting festivals.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Full-time role with opportunities to grow in the cultural sector.
The predicted salary is between 29000 - 35000 £ per year.
A leading cultural organization in Scotland is seeking a Box Office Supervisor to provide exceptional customer service for festival ticketing. The role involves assisting customers with ticket sales, queries, and complaints, as well as supporting event setup in the ticketing system.
This is a full-time position with no remote work, offering a pay rate of £14.15 per hour. Flexibility in working hours is available, and deadlines for applications are set for February 2026.
Festival Box Office Supervisor & Guest Services Lead in Edinburgh employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Festival Box Office Supervisor & Guest Services Lead in Edinburgh
✨Tip Number 1
Get to know the festival inside out! Familiarise yourself with the events, ticketing processes, and customer service expectations. This way, when you chat with potential employers, you can show off your passion and knowledge.
✨Tip Number 2
Network like a pro! Attend industry events or connect with people on social media who work in similar roles. Building relationships can lead to insider info about job openings and give you a leg up in the application process.
✨Tip Number 3
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on showcasing your customer service experience and how you handle ticketing challenges.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team and ready to dive into the festival scene.
We think you need these skills to ace Festival Box Office Supervisor & Guest Services Lead in Edinburgh
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love helping people! Share any experiences where you've gone above and beyond to assist customers, especially in ticketing or event settings.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that match the job description, like handling queries or managing ticket sales. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Creative Scotland
✨Know Your Stuff
Familiarise yourself with the festival and its ticketing process. Understand the types of tickets available, pricing, and any special offers. This knowledge will help you answer customer queries confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about how you handled difficult situations or complaints. This will demonstrate your ability to manage customer interactions effectively, which is crucial for this position.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to ticket sales or customer complaints. Practice responding to these scenarios calmly and professionally, highlighting your problem-solving skills and ability to stay composed under pressure.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the festival or the team you'll be working with. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.
