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- Tasks: Provide exceptional customer service and assist with ticket sales for exciting festivals.
- Company: Join a vibrant team at the 180 Box Office, dedicated to delivering unforgettable events.
- Benefits: Earn £14.15 per hour with flexible working hours and a supportive team environment.
- Why this job: Be part of the action and help create memorable experiences for festival-goers.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Opportunity for varied hours and potential career growth in the events industry.
The predicted salary is between 11 - 16 £ per hour.
The 180 Box Office Supervisor will provide exceptional service to the customers of clients who have contracted the 180 Box Office to provide a ticketing facility for their festivals. Under the guidance of the 180 Box Office Manager and with the support of the rest of the Box Office team, the successful applicant will be responsible for dealing with customer queries and assisting the client in the delivery of the event.
The candidate will assist customers with ticket sales, customer services, access bookings and occasionally complaints. After additional training, this role will also include event setup in the Red61 Ticketing System. Your role will also support the Fringe Box Office Customer Services and Box Edits Teams if required. This position reports to the 180 Box Office Manager.
Hours and Pay: £14.15 per hour. Normal working hours 35 hours a week, worked from 10:00 to 18:00, Monday to Friday with a one-hour unpaid lunch break. Working hours will not exceed the Working Time Directive at any point. There may be some work outside of these hours due to the nature of agency events. We are unable to offer remote working for this position. We can offer varied start and finish times and core hours with flexibility around them, outside of on-site event attendance. We are a flexible working employer and therefore are happy to discuss flexible working at any stage of the application process.
Deadline: The deadline is Monday 02 February 2026 at 10:00.
180 Box Office Supervisor (Fixed Term) in Edinburgh employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 180 Box Office Supervisor (Fixed Term) in Edinburgh
✨Tip Number 1
Get to know the company and its events! Research the festivals and clients that the 180 Box Office works with. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your customer service skills! Since you'll be dealing with ticket sales and customer queries, think of scenarios you might face and how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Network like a pro! Connect with people in the industry on LinkedIn or attend local events. You never know who might have insights or tips about the job or even know someone hiring!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're serious about joining the team at 180 Box Office. Don’t miss out on this opportunity!
We think you need these skills to ace 180 Box Office Supervisor (Fixed Term) in Edinburgh
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any experience you have in customer service. We want to see how you've handled queries and complaints in the past, as this role is all about providing exceptional service to our clients.
Tailor Your Application: Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to the specific role. Mention the 180 Box Office and how your skills align with the job description.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for the role shines through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Creative Scotland
✨Know Your Customer Service Basics
Since the role involves dealing with customer queries and complaints, brush up on your customer service skills. Think about examples from your past experiences where you successfully handled difficult situations or provided exceptional service. This will show that you understand the importance of customer satisfaction.
✨Familiarise Yourself with Ticketing Systems
The job mentions using the Red61 Ticketing System after training. Do a bit of research on ticketing systems in general and see if you can find any information on Red61 specifically. Being able to discuss how you would approach learning new software can impress the interviewers.
✨Show Your Flexibility
This position requires some flexibility with working hours due to events. Be prepared to discuss your availability and willingness to adapt to changing schedules. Highlight any previous roles where you had to be flexible, as this will demonstrate your readiness for the demands of the job.
✨Prepare Questions About the Role
Interviews are a two-way street, so come armed with questions about the Box Office team and the events you'll be working on. Ask about the types of festivals they handle or how the team collaborates during busy periods. This shows your genuine interest in the role and helps you gauge if it's the right fit for you.
