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- Tasks: Lead a dynamic Box Office team and deliver top-notch customer service.
- Company: Join Capital Theatres, a vibrant hub for arts in Edinburgh.
- Benefits: Competitive salary, full-time hours, and opportunities for career growth.
- Why this job: Be part of an exciting environment and make a real impact on theatre experiences.
- Qualifications: Experience in customer service and leadership skills are essential.
- Other info: Work across three iconic venues and enjoy a creative atmosphere.
The predicted salary is between 24500 - 31500 £ per year.
We are looking for someone to join our busy and highly skilled Box Office team, working across Capital Theatre’s three Edinburgh venues: Festival Theatre, King’s Theatre and Studio Theatre.
The Box Office Supervisor (Data Lead) will play a key role in delivering excellent customer service and strong sales performance across Capital Theatres’ Box Office operations, including ticket sales, memberships, donations, and effective cross- and up-selling. The role also supports the accurate and meaningful use of data across the organisation, providing reports and analysis as required. As part of the Box Office supervisory team, the post-holder leads by example, sets high standards, and supports the day-to-day leadership of Box Office Assistants.
This is a full time role. Salary: £28,500 – £30,500 pa
Please download the full job description and see details of how to apply on our website. The deadline is Tuesday 17 February 2026 at 12:00.
Box Office Supervisor (Data Lead) employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Supervisor (Data Lead)
✨Tip Number 1
Network like a pro! Reach out to folks in the theatre industry, especially those who work at Capital Theatres. A friendly chat can open doors and give you insider info on what they’re looking for in a Box Office Supervisor.
✨Tip Number 2
Show off your data skills! Prepare to discuss how you've used data to drive sales or improve customer service in past roles. Bring examples to the table that highlight your analytical prowess and how it can benefit the team.
✨Tip Number 3
Practice makes perfect! Get a friend to do a mock interview with you. Focus on common questions for supervisory roles and be ready to demonstrate your leadership style and how you set high standards for your team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Capital Theatres family!
We think you need these skills to ace Box Office Supervisor (Data Lead)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Box Office Supervisor role. Highlight any previous experience in customer service, data management, or team leadership to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about working in a box office environment and how your skills can contribute to our team. Keep it engaging and personal!
Showcase Your Data Skills: Since this role involves a lot of data analysis, don’t forget to mention any relevant experience you have with data reporting or analysis tools. We want to see how you can help us make informed decisions!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It’s the best way for us to receive your application and keep everything organised. Plus, you’ll find all the details you need there!
How to prepare for a job interview at Creative Scotland
✨Know Your Numbers
As a Box Office Supervisor (Data Lead), you'll be dealing with data daily. Brush up on your understanding of ticket sales metrics, customer demographics, and reporting tools. Be ready to discuss how you've used data to drive sales or improve customer service in past roles.
✨Showcase Your Leadership Skills
This role involves leading a team, so think about examples where you've successfully managed or motivated others. Prepare to share specific instances where you set high standards and how you supported your team in achieving them.
✨Customer Service is Key
Excellent customer service is at the heart of this position. Be prepared to discuss your approach to handling difficult customer situations and how you ensure a positive experience for all patrons. Think of a time when you went above and beyond for a customer.
✨Research Capital Theatres
Familiarise yourself with Capital Theatres and their venues. Understand their mission, values, and any recent news or events. This will not only help you answer questions but also show your genuine interest in the organisation and its operations.
