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- Tasks: Manage box office and front of house operations for exciting concerts.
- Company: Join a vibrant festival team in the heart of Edinburgh.
- Benefits: Earn £14 per hour with flexible shifts during the festival.
- Why this job: Be part of an unforgettable experience while enhancing your customer service skills.
- Qualifications: Experience in box office or front of house roles is essential.
- Other info: Great opportunity to meet new people and enjoy live music!
The predicted salary is between 56000 - 56000 £ per year.
We are looking for temporary Box Office & FOH Coordinators to manage box office and front of house operations for our concerts at various venues across the run of the festival. We are seeking a dynamic and confident communicator with excellent customer service skills, who can organise large groups of people and is comfortable scanning and selling tickets using our box office system, Red61.
Duties and Responsibilities
- Welcoming audiences to the venue and managing customer journey while delivering excellent customer service.
- Operating our on-site box office system.
- Supporting the Venue Manager to coordinate the smooth running of each event, ensuring concerts start on time and the audience experience is a positive one.
- Managing the venue print materials and wayfinding signage, ensuring the front of house areas and auditorium are clear and tidy, and always adhering to Health & Safety guidelines.
- Dealing with any ticketing queries and communicating any issues to the centralised box office team.
- Maintaining the box office equipment, ensuring there is sufficient change for floats, and that scanners and credit card machines are charged and working correctly.
- Liaising with our volunteers to create the best experience for both audiences and artists, including coordinating artist merchandising.
- Keeping accurate records of sales and communicating daily with the Marketing Manager on sales and guest tickets.
- When on the late evening shift, assisting the Venue Manager with closing the venue safely and securely.
Essential Skills
- Experience of working in a box office or front of house role.
- Highly organised with strong and proven administrative skills.
- Excellent communication skills and strong attention to detail.
- Excellent numeracy skills.
Employment Dates: 16-26 July
Hours: A variety of afternoon and evening shifts. Shifts will be a minimum of 4 hours, with approximately 40 hours worked across the ten days of the festival. We are also happy to hear from candidates who cannot commit to the full 40 hours.
Location: Venues across Edinburgh.
Payment: £14 per hour.
Box Office and Front of House Coordinators employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office and Front of House Coordinators
✨Tip Number 1
Get to know the venue! Familiarise yourself with the layout and facilities before your shift. This way, you can confidently guide audiences and handle any queries that come your way.
✨Tip Number 2
Practice your customer service skills! Engage with friends or family in mock scenarios to boost your confidence. Remember, a friendly smile and a helpful attitude go a long way in creating a positive experience for concert-goers.
✨Tip Number 3
Stay organised! Use checklists to keep track of tasks like ticket sales and equipment checks. This will help ensure everything runs smoothly and you can focus on delivering top-notch service.
✨Tip Number 4
Apply through our website! We want to see your application and get you on board. Plus, it’s the best way to stay updated on any new opportunities that pop up during the festival.
We think you need these skills to ace Box Office and Front of House Coordinators
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in customer service. We want to see how you've made audiences feel welcome and valued in previous roles. Share specific examples that demonstrate your ability to handle queries and create a positive experience.
Be Organised and Detail-Oriented: Since the role requires strong organisational skills, give us a glimpse into how you manage tasks and keep everything running smoothly. Mention any tools or methods you use to stay on top of things, especially in busy environments like festivals.
Familiarity with Box Office Systems: If you've worked with box office systems before, like Red61, let us know! If not, don’t worry—just express your willingness to learn and adapt quickly. We appreciate candidates who are tech-savvy and can pick up new systems easily.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at Creative Scotland
✨Know Your Box Office System
Familiarise yourself with the Red61 box office system before the interview. Being able to discuss how you would handle ticket sales and queries using this system will show that you're proactive and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Think about specific situations where you went above and beyond to ensure a positive experience for customers, as this is crucial for the role.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage large groups of people and keep everything running smoothly. Share any experiences where your organisational skills made a difference, especially in high-pressure environments like events or festivals.
✨Highlight Your Communication Abilities
Since this role requires liaising with volunteers and the centralised box office team, practice articulating your thoughts clearly. You might even want to prepare a few questions to ask during the interview to showcase your communication skills and interest in the role.