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- Tasks: Sell tickets and handle customer service enquiries at the Fringe Box Office.
- Company: Join a vibrant team at the Fringe Society, known for its lively atmosphere.
- Benefits: Earn £13.45 per hour with flexible working hours and a supportive environment.
- Why this job: Be part of an exciting cultural event and enhance your customer service skills.
- Qualifications: Personable and enthusiastic individuals with a passion for customer service.
- Other info: Fixed term role from 02 March to 29 May 2026, with great career experience.
The predicted salary is between 11 - 16 £ per hour.
The responsibility of the Box Office Administrator is to sell tickets and deal with customer services enquiries, both in person at the Fringe Box Office, over the phone and via email. They also support the wider society team with the Fringe Society Fringe Info phone line and email. Ideal candidates would be personable, enthusiastic and capable of providing a high level of customer service. This position reports to the Box Office Operations Manager.
Responsibilities:
- Sell tickets and deal with customer services enquiries in person, over the phone and via email at the Fringe Box Office.
- Support the wider society team with the Fringe Society Fringe Info phone line and email.
Details:
- Rate of pay: £13.45 per hour.
- Working hours: Normal working hours 35 hours a week, 10:00 to 18:00, Monday to Friday with a one-hour unpaid lunch break.
- Contract: Fixed term 02 March to 29 May 2026.
- Working time: Working hours will not exceed the Working Time Directive at any point.
- Flexibility: We are a flexible working employer and are happy to discuss flexible working; remote working is not offered. We can offer varied start and finish times and core hours with flexibility around them.
Deadline: Tuesday 27 January 2026 at 10:00.
Box Office Administrator (Fixed Term) employer: Creative Scotland
Contact Detail:
Creative Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office Administrator (Fixed Term)
✨Tip Number 1
Get to know the company! Research the Fringe Society and its values. When you walk into that interview, show us you’re not just another candidate but someone who genuinely cares about what we do.
✨Tip Number 2
Practice your customer service skills! Since the Box Office Administrator role is all about dealing with enquiries, think of scenarios where you can demonstrate your enthusiasm and ability to handle tricky situations with a smile.
✨Tip Number 3
Network like a pro! Connect with people in the industry, attend events, or even pop by the Fringe Box Office. Building relationships can give you an edge and might just lead to a recommendation.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows us you’re serious about joining our team. Don’t miss out on this opportunity!
We think you need these skills to ace Box Office Administrator (Fixed Term)
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through! We want to see that you're excited about the role and ready to engage with our audience.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience. We love seeing how your skills match what we're looking for in a Box Office Administrator!
Be Personable: Since this role is all about dealing with customers, use a friendly tone in your application. Show us that you can communicate well and are approachable – it’s key for this position!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Creative Scotland
✨Know Your Customer Service Basics
Since the role involves a lot of customer interaction, brush up on your customer service skills. Think about how you would handle common enquiries or complaints. Prepare examples from your past experiences where you provided excellent service.
✨Familiarise Yourself with the Fringe
Do some research on the Fringe and its offerings. Understanding the events, ticketing processes, and the overall atmosphere will help you answer questions confidently and show your enthusiasm for the role.
✨Practice Your Communication Skills
As you'll be dealing with customers in person, over the phone, and via email, practice clear and friendly communication. You might want to role-play common scenarios with a friend to get comfortable with different types of interactions.
✨Show Your Enthusiasm
Let your passion for the arts and customer service shine through during the interview. Share why you’re excited about this position and how you can contribute to the team’s success. A positive attitude can make a big difference!
