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- Tasks: Welcome guests, manage reservations, and ensure a top-notch dining experience.
- Company: Join SUMI, a beloved sushi restaurant in Notting Hill, known for its culinary excellence.
- Benefits: Enjoy shared service charge, team meals, 50% discount, and 28 paid holidays.
- Why this job: Be part of a vibrant team in a warm atmosphere, delivering exceptional Japanese cuisine.
- Qualifications: Previous hosting experience and a passion for customer service are essential.
- Other info: Must have the legal right to work in the UK without sponsorship.
The predicted salary is between 24000 - 36000 £ per year.
Location: SUMI, Notting Hill, London
About Us: SUMI is a cherished sushi and Japanese restaurant located in the vibrant neighbourhood of Notting Hill, London. As the little sister to sushi master Endo Kazutoshi's Michelin-starred White City restaurant, Endo at the Rotunda, SUMI brings a taste of Japanese culinary excellence to this charming corner of the city. Named after Endo's mother, SUMI exudes elegance and refinement while maintaining a warm and inviting atmosphere. It’s where locals and visitors alike come to savor exceptional Japanese cuisine.
Our Story: One of London’s most beloved sushi and Japanese restaurants, SUMI is an extension of the culinary journey of Endo Kazutoshi. Inspired by Japanese traditions and the people and places he has encountered, Endo's vision is brought to life at SUMI. Head Chef Christian Onia leads our team, incorporating Endo's signature style into the menu, paying homage to the rich tapestry of influences that have shaped Endo's remarkable career.
What You’ll Receive:
- Shared service charge
- Delicious and wholesome team meals
- 50% discount on food and beverages at all our restaurants
- Customized training and development
- A day off on your birthday
- Annual Christmas party
- Referral bonuses
- A workplace culture that champions those striving for greatness
- Wagestream
- 28 paid annual holidays
Who We’re Looking For: We are in search of a Full-Time Front Desk Receptionist who embodies the following qualities:
- Previous experience as a host/hostess
- Passion for delivering exceptional customer service
- Charismatic and confident, capable of engaging in meaningful conversations with guests
- Outstanding team player with a positive and enthusiastic attitude
- Meticulous in presentation, attentive, and proactive in responding to the needs of both guests and colleagues
- Experience in a high-end restaurant or luxury hotel environment is preferred
Key Responsibilities:
- Collaborate with the reception team to provide an exceptional experience for all guests, from arrival to departure and throughout their visit
- Ensure that all reservations are processed professionally and accurately
- Support and assist the management team in maximizing the dining experience and business optimization
- Be the face of SUMI, consistently delivering service excellence and elevated hospitality
Note: Applicants must have the legal right to work in the UK without corporate sponsorship.
Contact Detail:
Creative Restaurant Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist - London
✨Tip Number 1
Familiarise yourself with Japanese cuisine and the specific offerings at SUMI. Being knowledgeable about the menu will not only impress during your interview but also show your genuine interest in the restaurant.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you become more confident in handling various guest interactions, which is crucial for a receptionist role.
✨Tip Number 3
Network within the hospitality industry, especially in London. Attend local events or join online groups to connect with professionals who might provide insights or referrals for the position at SUMI.
✨Tip Number 4
Visit SUMI as a guest before your interview. Experience the atmosphere and service first-hand, and be prepared to discuss your observations and how you can contribute to enhancing that experience.
We think you need these skills to ace Receptionist - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or customer service roles. Emphasise any previous work as a host/hostess and your ability to engage with guests.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for exceptional customer service. Mention why you are drawn to SUMI and how your personality aligns with their warm and inviting atmosphere.
Highlight Relevant Skills: In your application, focus on skills that match the job description, such as attention to detail, teamwork, and proactive communication. Use specific examples from your past experiences to illustrate these qualities.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your meticulous nature and professionalism, which is crucial for a front desk role.
How to prepare for a job interview at Creative Restaurant Group
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service during the interview. Share specific examples from your previous roles where you went above and beyond to ensure guests had a memorable experience.
✨Demonstrate Charisma and Confidence
As a receptionist, you'll be the face of SUMI. Practice engaging in meaningful conversations and showcasing your charismatic personality. This will help you connect with the interviewers and demonstrate that you can create a warm atmosphere for guests.
✨Highlight Relevant Experience
If you have experience in high-end restaurants or luxury hotels, make sure to highlight this during your interview. Discuss how this background has prepared you for the fast-paced environment at SUMI and how you can contribute to their team.
✨Be Meticulous in Presentation
Since the role requires attention to detail, ensure that you present yourself impeccably for the interview. Dress smartly and maintain a professional appearance, as this reflects your understanding of the high standards expected at SUMI.
