At a Glance
- Tasks: Welcome guests, manage reservations, and create a memorable dining experience.
- Company: Exciting new restaurant opening in Marylebone, part of Creative Restaurant Group.
- Benefits: Up to £16.01 per hour, staff meals, discounts, and career progression opportunities.
- Other info: Hands-on training and clear paths for career growth in a vibrant environment.
- Why this job: Join a dynamic team and shape the future of Japanese dining in London.
- Qualifications: Previous reception experience preferred; strong communication and a passion for hospitality required.
The predicted salary is between 16 - 16 £ per hour.
SUMI is entering an exciting new chapter with the opening of our second restaurant in the heart of Marylebone in November 2026. Created by renowned sushi master Endo Kazutoshi and part of Creative Restaurant Group, SUMI has earned a reputation for delivering exceptional Japanese cuisine inspired by authentic traditions, expert craftsmanship and genuine hospitality. Following the success of our Notting Hill neighbourhood restaurant, SUMI Marylebone will be a gem in one of London's most exciting dining destinations showcasing the finest seasonal ingredients, the best sushi preparation and warm, welcoming service.
We're looking for talented individuals to join our founding team from day one, help us bring this exceptional restaurant to life, and grow with us as we establish a new benchmark for Japanese dining in London.
The Role
As our receptionist, you will be the first and last point of contact for our guests, setting the tone for their entire SUMI experience. From offering a warm welcome and managing reservations to recognising regulars and handling enquiries, you will ensure every guest feels genuinely looked after. You will work closely with the restaurant management and front-of-house teams to coordinate arrivals, manage table flow and keep each service running smoothly.
What You'll Be Doing
- Welcoming guests warmly and creating an excellent first impression
- Managing reservations, arrivals, seating plans and guest preferences
- Handling enquiries by telephone, email and text professionally
- Escorting guests to their tables and assisting them while they wait
- Communicating table availability and guest information to the management team
- Building relationships with regular guests and remembering their preferences
- Keeping the reception area organised, well presented and fully prepared
- Supporting special events and private dining arrangements
- Learning our menus and confidently answering guest questions
- Responding calmly to feedback and promptly involving a manager when required
- Working closely with the wider team to create a seamless guest experience
- Taking part in training and continuing to develop your knowledge and skills
What We're Looking For
- Previous reception or front-of-house experience in a quality restaurant, hotel or hospitality setting would be an advantage.
- A warm, confident and professional manner
- Strong communication and interpersonal skills
- Excellent organisation and attention to detail
- The ability to stay calm and composed during busy services
- A proactive approach and a natural eye for guest needs
- Confidence handling telephone and written enquiries
- A positive attitude and a team-first approach
- A genuine interest in Japanese food and hospitality
- Flexibility to work evenings, weekends and bank holidays
Salary: Up to £16.01 including service charge, plus benefits
Why Join Us?
- At Creative Restaurant Group, we want people to build careers, not simply fill roles.
- You will learn from experienced hospitality professionals and have genuine opportunities to progress into senior reception, reservations, guest relations or restaurant management roles as your career develops.
- Join an exciting new restaurant opening from the very beginning
- Hands-on training and ongoing development
- Clear opportunities for career progression
- The chance to grow across Creative Restaurant Group
- Staff meals while on duty
- Employee discounts across participating restaurants
Bring your warmth, personality and ambition to SUMI Marylebone, and help us make every guest's experience memorable from the moment they arrive.
Note: Applicants must have the legal right to work in the UK without corporate sponsorship.
Receptionist/Host - New Opening, Sumi Marylebone in City of Westminster employer: Creative Restaurant Group
SUMI Marylebone is an exceptional employer that offers a vibrant work culture and the chance to be part of a pioneering team in one of London's most exciting dining destinations. With structured training, hands-on support, and clear pathways for career progression, employees can grow from Barback to Bartender and beyond while enjoying staff meals and discounts across our restaurants. Join us as we set a new standard for Japanese dining and make your mark in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist/Host - New Opening, Sumi Marylebone in City of Westminster
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Creative Restaurant Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Creative Restaurant Group
Don't be shy about reaching out to Creative Restaurant Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Receptionist/Host - New Opening, Sumi Marylebone in City of Westminster
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Creative Restaurant Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Creative Restaurant Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
