Receptionist/Host - New Opening, Sumi Marylebone in City of Westminster

Receptionist - New Opening, SUMI Marylebone

SUMI is entering an exciting new chapter with the opening of our second restaurant in the heart of Marylebone in November 2026. Created by renowned sushi master Endo Kazutoshi and part of Creative Restaurant Group, SUMI has earned a reputation for delivering exceptional Japanese cuisine inspired by authentic traditions, expert craftsmanship and genuine hospitality.

Following the success of our Notting Hill neighbourhood restaurant, SUMI Marylebone will be a gem in one of London's most exciting dining destinations showcasing the finest seasonal ingredients, the best sushi preparation and warm, welcoming service. We're looking for talented individuals to join our founding team from day one, help us bring this exceptional restaurant to life, and grow with us as we establish a new benchmark for Japanese dining in London.

The Role

As our receptionist, you will be the first and last point of contact for our guests, setting the tone for their entire SUMI experience. From offering a warm welcome and managing reservations to recognising regulars and handling enquiries, you will ensure every guest feels genuinely looked after.

You will work closely with the restaurant management and front-of-house teams to coordinate arrivals, manage table flow and keep each service running smoothly.

What You'll Be Doing

• Welcoming guests warmly and creating an excellent
  first impression
• Managing reservations, arrivals, seating plans and
  guest preferences
• Handling enquiries by telephone, email and text
  professionally
• Escorting guests to their tables and assisting them
  while they wait
• Communicating table availability and guest
  information to the management team
• Building relationships with regular guests and
  remembering their preferences
• Keeping the reception area organised, well
  presented and fully prepared
• Supporting special events and private dining
  arrangements
• Learning our menus and confidently answering guest
  questions
• Responding calmly to feedback and promptly
  involving a manager when required
• Working closely with the wider team to create a
  seamless guest experience
• Taking part in training and continuing to develop
  your knowledge and skills

What We're Looking For

Previous reception or front-of-house experience in a quality restaurant, hotel or hospitality setting would be an advantage. More importantly, we are looking for someone who enjoys meeting people, communicates naturally and takes pride in making every guest feel welcome.

You will need:

• A warm, confident and professional manner
• Strong communication and interpersonal skills
• Excellent organisation and attention to detail
• The ability to stay calm and composed during busy
  services
• A proactive approach and a natural eye for guest
  needs
• Confidence handling telephone and written enquiries
• A positive attitude and a team-first approach
• A genuine interest in Japanese food and hospitality
• Flexibility to work evenings, weekends and bank
  holidays

Salary: Upto £16.01 including service charge, plus
benefits

Why Join Us?

At Creative Restaurant Group, we want people to build careers, not simply fill roles. You will learn from experienced hospitality professionals and have genuine opportunities to progress into senior reception, reservations, guest relations or restaurant management roles as your career develops.

• Join an exciting new restaurant opening from the
  very beginning
• Hands-on training and ongoing development
• Clear opportunities for career progression
• The chance to grow across Creative Restaurant Group
• Staff meals while on duty
• Employee discounts across participating restaurants

Bring your warmth, personality and ambition to SUMI Marylebone, and help us make every guest's experience memorable from the moment they arrive.

Note: Applicants must have the legal right to work in the UK without corporate sponsorship.