At a Glance
- Tasks: Engage with beauty salon owners and manage client relationships in a supportive team.
- Company: A growing company in the professional beauty sector with a strong reputation.
- Benefits: Career development opportunities in a friendly, non-call-centre environment.
- Other info: Diversity and inclusion are core values; all backgrounds are encouraged to apply.
- Why this job: Perfect for those who love talking to people and solving problems in the beauty industry.
- Qualifications: Friendly, organised, and eager to learn new systems like Salesforce.
The predicted salary is between 22050 - 26950 £ per year.
Were working with a growing company in the professional beauty sector who need a Customer Service person with additional account management responsibilities to join their team.
They supply products to clinics and practitioners across the UK and have a strong reputation in the market.
The role This is a really good early-career opportunity where youd be speaking with clinic owners and practitioners.
Its not a call-centre environment, its a small but growing, friendly team and there is lots of potential for developing your career.
This is a brilliant role for someone who enjoys talking to people, solving problems, and being part of a supportive team.
The company are known for their exceptional customer service, and this team is very important to the business.
With your customer service hat on: Youll be the first point of contact for beauty salon owners, practitioners, and the field sales team, helping them with orders, enquiries, and making sure everything runs smoothly.
With your account management hat on: Youll work with some of the smaller clients, managing and building those relationships.
The conversations are with business owners, so they tend to be relationship-based rather than transactional.
What theyre looking for You might be right for this role if you are: Friendly and confident on the phone Positive and proactive Organised and happy learning new systems
they use Salesforce but will provide training if its new to you.
Interested in the beauty industry Please note this role is 5 days per week office based.
Our Commitment to Diversity We are committed to improving diversity, equity and inclusion within the sectors we serve.
We encourage applications for this role from all backgrounds and communities and offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and any other protected status.
Should you require any reasonable adjustments at any point in the recruitment process we are very happy to discuss and work with you to accommodate these.
Reference number:
TPBN1_UKTJ
Account Manager Customer Service in Heath employer: Creative Resource
Creative Resource in Preston is an excellent employer that fosters a dynamic work culture where creativity and collaboration thrive. With ample opportunities for professional growth and the chance to work on diverse projects, employees are encouraged to take on increasing responsibilities and develop their skills in both agency and client-side environments. The supportive team atmosphere and commitment to employee development make it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager Customer Service in Heath
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Creative Resource. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Creative Resource before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager Customer Service in Heath
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Creative Resource:Your cover letter is your chance to shine! Tell us why you want to work at Creative Resource specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Creative Resource!
How to prepare for a job interview at Creative Resource
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
