At a Glance
- Tasks: Lead exciting customer marketing campaigns and ensure seamless delivery across email and lifecycle journeys.
- Company: Join a prestigious global luxury brand with a focus on innovation and excellence.
- Benefits: Gain hands-on experience in a dynamic environment with opportunities for growth.
- Other info: Fast-paced role based in London with an ASAP start until the end of July.
- Why this job: Be at the forefront of marketing execution for iconic fashion and lifestyle brands.
- Qualifications: Experience in CRM, email marketing, and project management is essential.
The predicted salary is between 40000 - 50000 £ per year.
We are partnering with a leading global premium luxury brand to find a Customer Operations Project Manager to drive CRM and customer marketing delivery across email, lifecycle campaigns and one-to-many communications. This role sits at the heart of marketing execution, ensuring campaigns are delivered seamlessly, on time and to a high standard for iconic fashion, beauty, and lifestyle brands. Our client is prioritising hands-on email and CRM campaign delivery experience – not just project oversight.
The Opportunity
- Own delivery of customer marketing campaigns across email and lifecycle journeys
- Drive operational excellence across campaign workflows and production
- Act as the link between marketing, creative and technical teams
- Oversee external production partners and scale delivery capacity
- Improve processes, systems and ways of working
Key Responsibilities
- Manage campaign timelines, dependencies and delivery
- Coordinate internal and external stakeholders
- Ensure clarity across briefs, assets and production delivery
- Identify risks early and keep projects on track
- Support CRM and Martech project alignment
Requirements
- Experience in CRM, email marketing or digital campaign project management
- Strong workflow, delivery and content pipeline experience
- Ability to manage multiple projects in a fast-paced environment
- Excellent communication and stakeholder management
- Highly organised with a proactive mindset
Details: London based, fully site-based ASAP start to end July.
Customer Relationship Management Manager employer: Creative Recruitment
Join a prestigious global luxury brand as a Customer Relationship Management Manager in London, where you will be at the forefront of innovative marketing execution. Our vibrant work culture fosters collaboration and creativity, offering you the chance to grow your skills in CRM and email marketing while working alongside passionate professionals. With a commitment to operational excellence and a focus on employee development, this role provides a unique opportunity to make a significant impact in the world of fashion, beauty, and lifestyle.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Relationship Management Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work with CRM and email marketing. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at events or interviews, bring examples of your past campaigns. Nothing beats real-life results to demonstrate your expertise in CRM and project management.
✨Tip Number 3
Stay organised! Use tools to keep track of your applications and follow-ups. This will help you manage multiple opportunities without losing track, especially in a fast-paced environment like customer marketing.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, applying directly can sometimes give you an edge over other candidates.
We think you need these skills to ace Customer Relationship Management Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Customer Relationship Management Manager. Highlight your hands-on experience with email marketing and CRM campaigns, as this is what we’re really looking for!
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re the perfect fit for this role. Share specific examples of how you've driven successful campaigns in the past and how you can bring that expertise to our team.
Showcase Your Organisational Skills:Since this role involves managing multiple projects, give us a glimpse of your organisational prowess. Mention any tools or methods you use to keep everything on track and ensure timely delivery.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Creative Recruitment
✨Know Your CRM Inside Out
Make sure you brush up on your CRM knowledge before the interview. Understand the latest trends in email marketing and lifecycle campaigns, as well as how they apply to luxury brands. This will show that you're not just familiar with the tools but also passionate about how they can drive customer engagement.
✨Showcase Your Project Management Skills
Be ready to discuss specific examples of how you've managed campaign timelines and coordinated with various stakeholders. Prepare a couple of stories that highlight your ability to keep projects on track and deliver high-quality results under pressure. This will demonstrate your hands-on experience, which is crucial for this role.
✨Communicate Clearly and Confidently
Since excellent communication is key for this position, practice articulating your thoughts clearly. Be prepared to explain complex ideas simply, especially when discussing how you’ve acted as a link between different teams. This will help you stand out as someone who can facilitate collaboration effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current CRM strategies and challenges they face in email marketing. This shows your genuine interest in the role and helps you gauge if the company culture aligns with your values. Plus, it gives you a chance to demonstrate your proactive mindset!
